Bitdefender Internet Sec 2011 Wont Load

suicidebeta

Hi.

My bitdefender internet Security wont run. It was working fine up untill last night. game mode auto initiated. since i turned off the comp, bit defender hasnt come back and i get this Error every time i try to execute....

C:\ProgramFiles\BitDefender\BitDefender2011\bdagent.exe

The application has failed to start because side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Ive restarted a couple times... ran a repair... ran that sxstrace.exe

Nothing helps.

Im Running Win 7x64 Ult

Got a Six core

4gb ddr3

My system should run BD fine

Anyone encounter this problem or know what to do?

suicidebeta

Got invalid key message last night,.. it went away on its own but now my BD isnt even working xD well see how that goes...

suicidebeta

Bump

Unknown

Hello SuicideBeta,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.

Regards,

suicidebeta

Bump... sent the sysdump.tar

Just makin sure you havent forgot about me

suicidebeta

Bump Again.

Any luck figuring out whats wrong Dan?

Unknown

Hi,

No, I haven't forgotten about you, I was trying to work with the log you've sent me however it's incomplete and can't recover the data I need. Please follow the steps below and send me the generated log file:

1. Download this file:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link

Looking forward to your answer!

suicidebeta

Thanks for the Help i figured it out somehow....

vsserv.exe wouldn't load soo i just turned it on manually... then i tried repairing for the second time and it worked.

Maybe someone else might find this helpfull...

Still bitdefender

Unknown

Hi,

Glad to see everything is OK now. You can create a new topic at any time with any future queries you may have.

Topic closed.

Yours,