Bitdefender Internet Security 2011 Problems With Windows 7 64 Bits

roberto78

Hello,

I have a side by side error with BitDefender Antivirus Pro 2011 and BitDefender Internet Security 2011 with Windows 7 64 bits!

I had the same error: a side by side error in June 2010 with BitDefender Antivirus Pro 2010 and BitDefender Internet Security 2010 with Windows 7 64 bits!

The only solution I found on bitdefender forums is to reformat the Hard disk drive c: and reinstall windows 7 64 bits!

I downloaded BitDefender Antivirus Pro 2011 and BitDefender Internet Security 2011 from http://download.bitdefender.com/windows/de...us_2011_64b.exe

and from http://download.bitdefender.com/windows/de...ty_2011_64b.exe

I updated the Dll C++ files from the Microsoft site on the advice of other forums with similar issues but that failed to solve it.

Other users had the same problemd with Windows Vista 64 bits and Windows 7 64 bits:

http://forum.bitdefender.com/index.php?showtopic=21269

http://forum.bitdefender.com/index.php?showtopic=20660

Yes but the last time it did not work, and I just uninstalled Bitdefender 2010 in June 2010 from Windows 7 64 bits!

In June 2010, I uninstalled Bitdefender Internet Security 2010 with BitDefender Uninstall Tool http://www.bitdefender.com/uninstall and reinstal Bitdefender Internet Security 2010

but it did not work at all!

Best Regards,

Roberto78.

unknown

Hi Roberto,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer!