Antivirus Pro 2011
I've installed and reinstalled this produce at least four times now and each time I get the following error message:
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C:\Program Files\BitDefender 2011\bdagent.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
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I've tried the reinsall and it doesn't work. Has anybody come across this and how do I fix it?
Comments
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Hello Blackburno,
Hello,
1. Download this file:
http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe
2. Locate and open 'Sysdump.exe'
3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.
4. The result will be the file called 'SYSDUMP.TAR'
5. When you have the sysdump.tar please upload it HERE
6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.
7. Send me a PM (Private Message) with the download link
Looking forward to your answer!0 -
Hello,
I will need one more log from you to finish my analysis. Please follow the steps below and send us the result:
a) Please go to this page:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
and download the autoruns file.
Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d) Click on the Disk icon right under File and chose any location folder on your computer;
e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then upload it as you did with the first log file.
Looking forward to your answer!0
