Well, hey. I figured I'd restart this bad boy, esp. in light of the fact that tech support has run out of ideas... or given up on me... or whatever. Uninstalled everything and then hit the registry. Did a search for "Defender", and deleted every entry pertaining to bitdefender. Also searched names of other scanner software I've used and deleted every entry I found. Was hopeful after reinstall, but still no luck. I really don't wanna start nagging for a refund if possible! I like your software! I want to use your software!! I am hoping that we can figure this out.
And so, I want to go back to basics and re-ask from scratch: What would cause my valid license key to appear as invalid to my computer?
P.S. My last communique with tech support had them suggesting to "take control" of my computer. I said that made me uncomfortable and asked for other suggestions. I haven't heard back from anyone. What would they do if they commandeered my machine? Maybe if I knew, I'd be more comfortable. *sigh* I have also asked repeatedly of many of you guys if theres any way I could get a list of registry entries that BD creates when installed. Maybe the "Invalid" error stems from a registry issue... Is that possible?? Anyone?