Pc At Over 50% Cpu Load

icecoldmarble

Hi,

I installed BD Antivirus 2011 one day ago. (I was using BD Internet Security 2008.)

The CPU is consistently at over 50% load. Please help.

Will send an email with the details.

Thanks.

Unknown

Hello,

I have created a ticket for you and sent you instructions on how to further investigate this issue via email. Check your inbox and send me back the requested logs as a reply to my message. Your ticket ID is: 201010031002823

Looking forward to your answer!

icecoldmarble

Hello,

Is there any update yet?

Thanks

Unknown

Hello,

An answer was sent via email to your ticket ID: 201010031002823. Please confirm that the issue is now resolved.

Regards,

icecoldmarble

Hi,

I followed your instructions, but they did not cure the problem.

The "System" process is still at over 50% load.

What I did:

1. uninstalled BD, re-boot

2. cleaned temp files and registry, re-boot

3. installed BD, (error -1002)

4. re-boot, (error -1002)

I replied to the email as well.

Please help.

Unknown

Hello,

Please check your email associated with your ticket ID: 201010031002823.

Regards,

icecoldmarble

Hi,

I have replied to the email with more information.

Thanks.

Unknown

Hello,

Reply sent.

icecoldmarble

Hi,

I ran the exe and sent the report via reply.

Thanks for the help.

Unknown

Hi,

A reply to the ticket ID: 201010031002823 has been sent via email.

icecoldmarble

Hi,

Email with information was sent.

Unknown

Hello again,

I will call you after 20:00 (your local time) today as requested by you in the email. If you can't be reached at the phone number listed in your email (xxx-xxx-8282) please let me know before tonight, via email.

Looking forward to your answer!

icecoldmarble

Hello,

I replied to the email with the attachments.

Please let me know of any updates.

thanks.

icecoldmarble

Hi,

Replied to email with time for dial-in

.

Unknown

Lets schedule a time one of the days, this week. Please let me know when I can contact you. Been out of the office for several days as being sick so couldn't contact you at the promised time and date. Sorry

Looking forward to your answer!

icecoldmarble

Hi ,

Can we continue with the session on Wed?

thanks.

Unknown

Would be best on Friday (tomorrow) if that's also possible for you. I will be in the office starting 2PM (GMT+2) until 11PM(GMT+2).

Please send me a PM with the suitable hours and a phone number where I can reach you.

If you are not available on Friday, I will also be in the office on Saturday and Sunday so if any of the weekend days fits your schedule let me know.

Regards,

icecoldmarble

Hi,

I am unable to create the dmp file.

Replied to your email.

Unknown

Reply sent.