Real Time Protection Failure

Hi all

Read the post in regards the Real Time protection failure. I have uninstalled the old 2010 Internet Security today and Installed 2011 version. After installation encountered problem with Windows 7 security center saying that my antivirus is off and the BitDefender 2011 couldn't solve the issue with activation the 'real-time-protection'

Would appreciate you prompt reply

Regards

Ben

Screenshot - 1

Screen shot - 2

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unknown

Hi Ben,

I have finish analyzing the logs you provided me with. You can find the details below:

- uninstall Protector Suite 2009 from Add/Remove Programs in Control Panel;

- restart the PC

Uninstall BitDefender using the tool below:

http://www.bitdefender.com/uninstall

Click on the Uninstall button then wait to be ask to restart the PC. Do so then, after reboot, use a registry cleaner freeware like CCleaner and restart the PC one more time when the cleaning process is complete.

Last but not least, after the PC has been cleaned from any orphan files save then run the file below associated with your PC architecture:

32bits:

http://download.bitdefender.com/windows/de...ty_2011_32b.exe

64bits:

http://download.bitdefender.com/windows/de...ty_2011_64b.exe

Please let me know if the issue is resolved after following the steps above.

Regards,

promasterx

Hi Daniel

Thanks for reply, it seems everything works now

1)I have uninstalled protector suit 2009 (it was a softaware to manager fingerprints data etc)

2)Cleaned up the registry

After restart surprisingly BD started working properly.! should I still reinstall BD 2011 ?

Thanks

Ben

Hi Ben,

I have finish analyzing the logs you provided me with. You can find the details below:

- uninstall Protector Suite 2009 from Add/Remove Programs in Control Panel;

- restart the PC

Uninstall BitDefender using the tool below:

http://www.bitdefender.com/uninstall

Click on the Uninstall button then wait to be ask to restart the PC. Do so then, after reboot, use a registry cleaner freeware like CCleaner and restart the PC one more time when the cleaning process is complete.

Last but not least, after the PC has been cleaned from any orphan files save then run the file below associated with your PC architecture:

32bits:

http://download.bitdefender.com/windows/de...ty_2011_32b.exe

64bits:

http://download.bitdefender.com/windows/de...ty_2011_64b.exe

Please let me know if the issue is resolved after following the steps above.

Regards,

unknown

Hey Ben,

No, if everything works OK. If you have any further queries feel free to contact me at any time!

Have a great Sunday!

promasterx

Hey Dan

I have another problem now. After un-installation of the program u mentioned everything seemed fine. But after couple of days I noticed that it not working at all! (Refer to the screen shot!). (Sometimes it does work after several restarts, sometimes it crashed in the middle of work)

It is ridiculous , :huh: that BitDefender is having such problems, and I have to always check whether I am protected or not!

I am suspected that you would ask me to go through the procedure again so to save your time have sent you PM wilth link.

Cheers

Ben

Hey Ben,

No, if everything works OK. If you have any further queries feel free to contact me at any time!

Have a great Sunday!

unknown

Hey Ben,

I haven't received the logs yet. When you have the time please generate them and send me the PM with the download link.

promasterx

Hey Ben,

I haven't received the logs yet. When you have the time please generate them and send me the PM with the download link.

Hi Daniel,

Thank you for being responsive! The reason I didn't send you the logs is because I it gets stuck each time I launch it on 'Gathering Information' part (Refer to picture) for indefinite time (I have left computer ON twice for whole night, but with no progress)

Moreover I have another problem with Automatic update (refer to the picture) it sometimes shuts down, I have restart the computer each time something goes wrong. When I start my computer 6 out of 10 it works fine, but it is guaranteed that it will throw some sort of error message of different kind.

To be honest I do not wish to uninstall any of my software in order for BitDefeder to work as previous version was working completely fine. Could you help me organize refund as I do not wish to spend anymore time solving this problem!

Hope to hear from you soon!

P.S. I have send dozens of email to support@bitdefender.com with ticket ID 201010071002023 asking for REFUND but it seems BD is very reluctant to such demands. They must admit that BD 2011 isn't the good as previous ones were!

promasterx

Hey Ben,

I haven't received the logs yet. When you have the time please generate them and send me the PM with the download link.

Hey Ben,

Lastly sometimes BD works fine but windows keeps complaining that antivirus is off (refer to the picture above)! The odd thing is i do full scan my pc every week but BD shows like I never did scan!!

BishOO

Problem's Bitdefnder 2011 too many

First problem service (vsserv.exe) but i fixed it without any one

and real time protection disabled i try and try but faild ...

in Bitdefender 2010 the update an error occurred during the update (invald md5) hhhhh

in last removed the Bitdefender and install other product

Bitdefender Unsuccessful

I belief that the best and be the first program, but many problems and very fast collapse

I did not try it with more than a month and no more waste of money

I do not stab the product or I Ptchouh technically but that's what I faced was not the only solution to the problem of Mferdi and asked for help I did not find the answer

unknown

Hi BishOO,

First of all I can not locate any tickets open with us associated with your email address. I am currently analyzing the logs you sent, you should have my answer in an hour or so.

@promasterx: your request was escalated to the respectful department.

Regards,