Can't Get Bit Defender To Install In Xp

I have XP sp2 Home

I have virus/malware issues and searched for the best fix/protection and bought BitDefender. I had it installed once but there were other problems and I had to reinstall windows (repair) and uninstall BitDefender. I still have some redirect malware problems but windows is pretty stable now, but when I try to reinstall BitDefender I get a windows warning that the installer wouldn't work.

I have read on this forum about running sysdump.exe and generating sysdump.tar, which I did.

Where do I send it?

HELP!

Greg

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nikki605

Welcome to the forum, Greg

Upload it HERE. Once uploaded, you will see a download link displayed. Send a PM (Private Message) to DanyDan, giving him that download link. Reference this topic in your PM and provide him with as much detail as possible about your problem. Include any screen shots, if appropriate.

Regards,

Greg_M

Welcome to the forum, Greg

Upload it HERE. Once uploaded, you will see a download link displayed. Send a PM (Private Message) to DanyDan, giving him that download link. Reference this topic in your PM and provide him with as much detail as possible about your problem. Include any screen shots, if appropriate.

Regards,

Many thanks nikki605

I have followed your instructions.

I keep scanning Malwarebytes and it keeps finding (usually one) infected file but it keeps coming back. Whatever the problem is it keeps infecting my C: drive. While I can't get BitDefender running I am using Cxxxxx and it is showing that something is trying to "get out" on the internet connection. I have things pretty stable now, but I keep getting redirects when I try to click on google search "hits". It sends me somewhere else, but if I keep going back to google and clicking on the "hit" I eventually get to where I want to go. It usually takes 3 or 4 tries.

I sure hope I can get my computer back under control

Thanks for the help

Greg

nikki605

Malwarebytes has a good reputation, I'm surprised it hasn't been able to clean your PC. Obviously, you need to get the infection off your PC before going any further. If you haven't already done so, I would recommend posting your problem on the Malwarebytes, Malware Removal Forum: http://forums.malwarebytes.org/index.php?showforum=7

Keep us updated,

Greg_M

Malwarebytes has a good reputation, I'm surprised it hasn't been able to clean your PC. Obviously, you need to get the infection off your PC before going any further. If you haven't already done so, I would recommend posting your problem on the Malwarebytes, Malware Removal Forum: http://forums.malwarebytes.org/index.php?showforum=7

Keep us updated,

I have taken my computer off line and replaced it with a Linux unit.

Any idea how long it usually take for a reply? My subscription time is running

nikki605

I have taken my computer off line and replaced it with a Linux unit.

Any idea how long it usually take for a reply? My subscription time is running

That's hard to say. It depends on how many dump files are being invesigated from day to day, which varies. I would estimate only a few days, but don't hold me to that.

Hang in there. They'll get back to you.

unknown

Hi Greg,

I have received the logs however keep in mind that it's mandatory to first be sure that your PC is safe and no threats are found. I have created a ticket regarding the issue you encounter and sent you instructions on how to further investigate it.

Ticket ID: 201010071005358

Regards,

Greg_M

Hi Greg,

I have received the logs however keep in mind that it's mandatory to first be sure that your PC is safe and no threats are found. I have created a ticket regarding the issue you encounter and sent you instructions on how to further investigate it.

Ticket ID: 201010071005358

Regards,

I can not install bitdefender so I can't do all the stuff you want done.

It downloads and then a box comes up that says to wait while bitdefender installs itself and it never quits. I have waited hours and it just doesn't do anything.

I pretty much bought bitdefender to get rid of this virus

I have pretty much given up on it.

Who do I contact about a refund?

unknown

Hi Greg,

The instructions to check for possible infections in your PC are not related to BitDefender. You can follow the steps regardless of BitDefender being installed or not.

Greg_M

Trying the install again

A blue box with Clouds comes up after the download that says "Please Wait While BitDefender Installer is Configured"

How long should this be on the screen?

Typically (to date) it is followed by a box that says "An Error Occurred While Installing Windows Installer" or something close to that.

Were close to an hour now on the Blue Box

Greg_M

I let it go 2 hrs and gave up.

One more try and I give up.

No program should require this much screwing around

RAYJAY

GREG YOUR NOT ALONE I'M HAVE THE SAME ISSUE :blink: .......... [Ticket ID:201010161002602 STILL WAITING FOR A ANSWER ............

HOW EVER MINE IS ON A FRESH INSTALL. RUNNING XP PRO WITH SP2 CAN NOT USE SP3 BECAUSE I HAVE PROBLEMS WITH IT WITH SOME OF MY SOFTWARE.

ANY IDEAS ?????? DID HAVE 2011 INSTALLED ON THIS MACHINE BEFORE IT CRASHED (HD FAILED ) NOW I CAN'T GET IT TO INSTALL <img class= " />

JEFF

RAYJAY

RAN THE MAL WARE

HERE IS THE INFO ON THAT

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4862

Windows 5.1.2600 Service Pack 2

Internet Explorer 6.0.2900.2180

10/17/2010 5:53:30 PM

mbam-log-2010-10-17 (17-53-30).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 341533

Time elapsed: 2 hour(s), 26 minute(s), 51 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)