Bitdefender Services Are Not Responding.

iexcelu

I bought Bitdefender Total Security 3 license for 1 year about 2 weeks ago now.

I run 1 win xp computer and 2 windows 7 systems with it.

1 of the windows 7 computers keep getting an error at some point throughout the day saying:

"Bitdefender Services are not responding. Please restart the computer and if the problem persists contact bitdefender support"

Well restarting gets the program to work again for however long but at some point in a 24 hour period it will have the error repeat again.

So id like some troubleshooting steps to see why it is crashing and see what i can do to fix it. Thanks for your help ahead of time.

nikki605

Kristof - welcome to the forum

I suggest you run the BD SupportTool program that the tech support folks use to help them diagnose problems. The tool will capture the necessary information without having to re-create your problem.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Reference this topic and give him as much detail as possible about this particular PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

iexcelu

thanks did as you said and the message was sent

nikki605

Great - thanks for letting us know. Tech support will be getting back to you as soon as they have had an opportunity to analyze your dump files.

Thanks for your assistance,

iexcelu

ok i may be losing it but i could have sworn i sent him two messages via that link and it still doesnt show up anything under my sent messages under my username :S

Unknown

Hi,

Got your message. Please note that the sent messages are NOT saved by default. You need to check the box to save them, each time you send a message.

I have created a ticket and sent you the analysis of the logs via email. Your ticket ID is: 201010111004939.

The BitDefender was not installed completely, just the firewall driver was installed and running on your PC. I do believe that was due to using the Open option instead of saving the installation kit first.

Follow the instructions enclosed in my email and let me know if the issue still persist.

Regards,