Counter-strike: Source [solved]

brandon_viper

Hello,

I am unable to launch Counter-Strike: Source. I know BitDefender is the cause of this because when I unistalled BitDefender the game worked fine. I tried turning off the Firewall and Real-Time protection. Also added the game to Exclusions and Program Rules. The game says "Preparing to launch..." and then nothing happens. The "hl2.exe" process is running in the background though. What can I do?

Btw I am running BitDefender Internet Security 2011 64bit on Windows 7 64bit

Thanks.

Paperface

Ive had the exact same problem with Team Fortress 2. Ive got the same set up as you (win 7 64bit and internet security 2011) and it does the same thing. I even tried the auto game mode and it still doesn't work.

A month and a half ago I went through support to get it fixed... sent them a video capture of it, used the supporttool.exe to take a snapshot of my pc settings and sent the firewall log file and they STILL cant figure it out. They keep going in circles telling me the same things to do. Absolutely hopeless. " />

DKPowers

Try turning on Game Mode manually before starting CS:S.

brandon_viper

Ive had the exact same problem with Team Fortress 2. Ive got the same set up as you (win 7 64bit and internet security 2011) and it does the same thing. I even tried the auto game mode and it still doesn't work.

A month and a half ago I went through support to get it fixed... sent them a video capture of it, used the supporttool.exe to take a snapshot of my pc settings and sent the firewall log file and they STILL cant figure it out. They keep going in circles telling me the same things to do. Absolutely hopeless. " />

Thanks for posting, glad to know its not just my PC haha. I hope they can get this fixed for us.

Unknown

Hello,

Please try to disable the following modules and see if the issue still occur:

- open BitDefender in Expert View from the Options button;

- go to Antivirus tab and click on the Advanced Settings button;

- disable both AVC and IDS and test to see if the issue still occur;

- if it does go to Antivirus tab and disable Real Time Protection for 30 minutes;

- test to see if the issue still occur

- having the above modules disabled, please disable the Firewall and test to see if the issue is resolved.

- having all the modules disabled as explained above, right click on BitDefender icon and select Turn Game mode On. Wait for the small G icon to be displayed over the BitDefender red icon and test to see if the issue still occur.

Important: when you make the test after each module being disabled, open Task Manager and make sure that the process hl2.exe is NOT running. To open Task Manager press CTRL+SHIFT+ESC and go to Processes tab.

Looking forward to your answer!

Paperface

DanyDan.. you... are... a... LEGEND!

After 1 month and a half of poor service and efforts from support, you fix it in one post. Thanks so much. Can you please give me a contact number or email address for me to put in a good word about you.

I basically deactivated IDS and set AVC on low (i disabled it at first then tried it on low and it still worked!) then activated Automatic game mode (obviously adding hl2.exe to the list) and it runs fine. Once again, thanks.

nikki605

DanyDan.. you... are... a... LEGEND!

After 1 month and a half of poor service and efforts from support, you fix it in one post. Thanks so much. Can you please give me a contact number or email address for me to put in a good word about you.

I basically deactivated IDS and set AVC on low (i disabled it at first then tried it on low and it still worked!) then activated Automatic game mode (obviously adding hl2.exe to the list) and it runs fine. Once again, thanks.

pssst - you can leave kudos for anyone by going to their profile page in the 'Comments' section - scroll down, on the right hand side of the page 'Add Comment'

Unknown

Always a pleasure to see satisfied customers If you have any further queries feel free to contact us anytime!

I would recommend the following settings:

- AVC set on Permissive

- IDS disabled

I also encourage you to use both our Topic rating feature (click here for more info) and/or comments on users home page. To get to a profile page simply click on the desired username and select View Member Profile. Last but not least you can always send an email to Support with the positive/negative feedback you wish to provide.

Yours,

brandon_viper

Thank you so much DanyDan! Works fine now

Sorry for the late reply, I trialled some other antivirus programs because I was in a rush at the time.

BitDefender is now re-installed, and thanks again.

nikki605

Glad your issue has been resolved

Please feel free to open a new topic if you have another issue.

Topic closed.

Regards,