Bitdefender Antivirus Pro 2011 Pc Freeze

animemommy

I don't understand why my pc is so incredibly slow. I have restarted countless times today. I noticed that my BDAP dashboard says that I am not registered,& it says that I have expired. Upon trying to re-register, I find that I am in fact registered, but for some reason the dashboard says I am not. But that is the least of my problems. I can hardly use any program on my pc now because it is so slow. Even typing this, it freezes about every 5th word for about 12 seconds. Some application/program called vsserv.exe is using 131,324K of my mem usage, and my CPU Usage is 100%! What is going on??? This is my work pc and this is completely unacceptable to me, my boss, and our business. Please help me out!

nikki605

In order to diagnose your issue, please follow this procedure:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about this particular PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,