Still Haven't Got The Response To My Issue

dqsang90

it's been almost a week since I sent you the log files and I still haven't got any responses. Aren't I supposed to get my answer within 2 business days? What takes you so long to answer? Could it be you supporters forgets about my case? my ticket ID is 201009141019216

unknown

Hello,

As you have a malware issue you will not receive any answer from me but from my colleagues on the Malware team. Considering your two questions mentioned in your email please keep in mind:

- if you can't use the GMER downloaded from our website please visit and download the EXE version of the software from the original website: http://www.gmer.net

Also you should disable the AVC / IDS before conducting the requested tests.

To disable AVC and IDS please open BitDefender, switch it to Expert View from the Options button then go to the Antivirus tab. There click on the Advanced Settings button to disable the two features. As a last step, start the tests and provide us with the requested logs.

I have also passed a request to one of my colleagues from the Malware team and he will contact you later today via email in response to the ticket ID: 201009141019216.

Regards,