Pc Slow Down After Installtion Of Bitdefender Internet Security 2011

lasanthaw

I was using BitDefender 2010. I had a continuos problem with BitDefender 2010 and when I reported the problem to BitDefender, I was advised by BitDefender to download and install BitDefender Internet Security 2011. Yesterday I downloaded BitDefender I/S 2011 and installed and registered it with the activation key I had for BD 2010.

Now after the installation of BD 2011, the computer has become very slow. It takes a long time to open menus and programs and to go from one screen to another screen it takes a long time. Even internet browsing is very slow.

I checked the Resorce Moniter of my computer and found that a file "vsserv.exe" occupies around 258,000 KB of system memory and the used physical memory is around 70% or 80%. The file vsserv.exe is part of the BitDefender 2011 package. My computer's RAM is 1GB.

Could you please advise me how to solve this problem.

nikki605

Lasanthaw - You mentioned how much RAM was in your PC. What type/speed CPU do you have? Also, what OS are you running - XP, Vista, Win7 and is it 32-bit or 64-bit?

To have tech support investigate your problem, please follow this procedure:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,