Bitdefender Cannot Run As Administrator

I want to add a folder to exclusion list,but the checklist to enable it cannot click because I am not run bitdefender antivirus as administrator,then I right click at bitdefender icon at start menu and click run as administrator.Then the bitdefender not run

I also try to run from bdagent.exe in instalation folder but it also not run when I choose run as administrator

what must I do now?

Find more posts tagged with

Comments

unknown

Hello,

To be honest I do not understand your query. Maybe I can assist you in other language than English ? Please note that it's mandatory to have administrative rights on the PC running BitDefender in order to do changes to most of its settings.

adsuperjenius

Hello,

To be honest I do not understand your query. Maybe I can assist you in other language than English ? Please note that it's mandatory to have administrative rights on the PC running BitDefender in order to do changes to most of its settings.

I just speak indonesian and english

this maybe more simple

click twice on bitdefender shortcut,it can opened

but right click-->run as administrator ,bitdefender cannot opened-->how to make bitdefender can run at administrative rights?because I want to turn on exclution list

adsuperjenius

please anyone help me..

unknown

Hi Abraham,

Right click on My Computer -> Manage. There go to System Tools -> Local Users and Groups -> Groups -> Administrators and there tell me all users listed.

adsuperjenius

Hi Abraham,

Right click on My Computer -> Manage. There go to System Tools -> Local Users and Groups -> Groups -> Administrators and there tell me all users listed.

where is local user and groups?

nikki605

Here is a screenshot of what DanyDan described. Perhaps it will help.

Regards,

adsuperjenius

Here is a screenshot of what DanyDan described. Perhaps it will help.

Regards,

I cannot find it.(see my previous screenshoots)

nikki605

Perhaps I'm not looking in the right place, but I don't see where you have posted screenshots.

Where are these screenshots?

Regards,

unknown

Can't see anything attached either. Abraham please upload the screenshots using the website below then send me a PM with the download link. Do this ONLY if you can not attach the screenshots in this topic. Make sure that you save the file as JPG in order to have a low size and to be able to upload it here.

Note that the maximum size allowed to be attached on our Forums is 1.46MB.

http://www.sendspace.com

adsuperjenius

Can't see anything attached either. Abraham please upload the screenshots using the website below then send me a PM with the download link. Do this ONLY if you can not attach the screenshots in this topic. Make sure that you save the file as JPG in order to have a low size and to be able to upload it here.

Note that the maximum size allowed to be attached on our Forums is 1.46MB.

http://www.sendspace.com

this is the screenshoots

http://www.sendspace.com/file/es0nso

unknown

Hello,

I have created a ticket on your behalf with the ID: 201011271017416. Check your email, follow the steps enclosed and the issue should be resolved.

Regards,

adsuperjenius

itbe Ticket ID:201011271017416 now.but since I reply the email last monday,I am not receive any mailuntil today.anyone could help me? because I receive this error message when I want to install bitdefdender

unknown

Where are you trying to install BitDefender ? To what location in your PC ?

IMPORTANT: do you have Administrator rights on the PC trying to install BitDefender on ? Follow the steps below and check to see if you have Administrator rights on the Windows Username that you are using:

Go to: Control Panel -> User accounts -> Manage User Account

as shown in the attached screenshot.

The cause of this issue is a corrupted registry file in this location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

The solution for this issue is presented in this Microsoft Knowledgebase Article:

http://support.microsoft.com/kb/315352

Follow the steps enclosed in the article below then try to install BitDefender again.

adsuperjenius

Where are you trying to install BitDefender ? To what location in your PC ?

IMPORTANT: do you have Administrator rights on the PC trying to install BitDefender on ? Follow the steps below and check to see if you have Administrator rights on the Windows Username that you are using:

Go to: Control Panel -> User accounts -> Manage User Account

as shown in the attached screenshot.

The cause of this issue is a corrupted registry file in this location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

The solution for this issue is presented in this Microsoft Knowledgebase Article:

http://support.microsoft.com/kb/315352

Follow the steps enclosed in the article below then try to install BitDefender again.

in http://support.microsoft.com/kb/315352 I follow until step 4 but I am unable to find Common Administrative Tools. Here is the screenshoot about that value

unknown

For that KB article and how to proceed in case anything is not going as explained you will have to contact Microsoft Customer Care.

Furthermore you still haven't provided me with the answer about the rights you have on the PC: are you an Administrator or a limited user ?

adsuperjenius

For that KB article and how to proceed in case anything is not going as explained you will have to contact Microsoft Customer Care.

Furthermore you still haven't provided me with the answer about the rights you have on the PC: are you an Administrator or a limited user ?

I try to run the installer right click--> run as administrator