Bit Defender 2011 Anti-virus Crashes My Computer

utopcu

i am trying to install bitdefender_total_security_2011_64b_purchase.exe and i am getting blue screen error while second step of installation.

i searched in forum and found a good link about it.

http://forum.bitdefender.com/index.php?showtopic=22092

and i did the same steps.

here is my sysdump.tar

http://www.sendspace.com/file/79skah

please let me know my problem quickly

thanks to you all

Unknown

Hi,

Please uninstall "Easy Tune 6" using Add/Remove Programs(Programs and Features for Windows 7) in Windows Control Panel. When the uninstall is complete restart the PC.

You also have some temporary files from a previous attempt of installing BitDefender. Follow the steps below and clean your PC:

1. Save the file below WITHOUT running it yet:

http://www.BitDefender.com/uninstall

2. Right click on the saved file and select "Run as Administrator" - only for Windows Vista/7

3. Click on the "Uninstall" button then WAIT TO BE ASKED to restart the PC. Please do so when prompted

4. Save the file below WITHOUT running it yet:

http://download.piriform.com/ccsetup236.exe

5. Install CCleaner then open it

6. Perform both types of cleaning: Temporary files(first icon on the left hand - the blue paintbrush) and Windows Registry cleaning

Do NOT backup the entries before removing them !

7. Restart the PC again

8. Download the file below (depending on your PC architecture) but don't open it yet:

BitDefender Total Security 2011:

32bits:

http://download.bitdefender.com/windows/de...ty_2011_32b.exe

64bits:

http://download.bitdefender.com/windows/de...ty_2011_64b.exe

When the download is complete right click on the saved file and select "Run as Administrator".

Let me know if the issue is resolved after following the above steps.

Kind regards,

utopcu

thank you danny, it was helpful

Unknown

Glad I could clear things for you. Case resolved, topic closed.

Best regards,