Bsod - Bdavp2011 & Windows 7 64bit

perkijef

hi,

have had lots of problems with installing and running BD Anti-Virus Pro 2011. have Windows 7 64bit.

when running any scan then the system crashes with blue screen.

I have uploaded the sysdump and minidump and support tools output.

link sent via PM to DanyDan.

please investigate and advise how to resolve this.

Jeff

unknown

Hello,

I received the logs you sent and the analysis is complete. You have a second security solution installed that prevented BitDefender from being installed correctly. Furthermore you haven't completely uninstalled the previous BitDefender version, 2010.

Your ticket ID is: 201011071004085. Please check your email, follow the instructions and the issue should be resolved.

Kind regards,