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Never Received Licence Key

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J_Collins
J_Collins
in Old topics

i purchased bitdefender online, however diddnt receive a product key with my disk. is there a way to retrieve this? do you need the information from my card?

Comments

  • George R.
    George R.
    edited December 2010
    Options

    Hello Joe,


    If you purchased BitDefender online trough www.bitdefender.com, the purchase confirmations can be found at:


    https://secure.avangate.com/myaccount/


    Let me know if you need further information. :)

  • J_Collins
    J_Collins
    Options

    It never asked me to create an account when i was purchasing the product, therefore i have no record of purchasing it other than on my debit card

  • nikki605
    nikki605
    Options

    Exactly where did you purchase it from - what website URL?


    Regards,

  • George R.
    George R.
    edited December 2010
    Options

    Hello Joe,


    I could not find any purchases under you current email address. I will contact you via your email address (the same as the one associated with your forum account) for more details.


    Note: As nikki605 said, we only have access to purchases made trough our website, so it is very important to mention if this is the case.


    P.S. Any orders processed by Avangate can be referenced using your credit card information at:


    https://secure.avangate.com/myaccount/order_lookup/


    Looking forward to hearing from you.

This discussion has been closed.

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