Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Xp Home W Sp3 Bsod

Options

I've just recently bought and installed Bitdefender 2011 on my PC.


The machine has never had any issues and there are no new hardware or software changes that have been recently made other than the BitDefender 2011.


The machine is apparently doing a BSOD reboot randomly. The Event Logs show very little. Sometimes I can't even tell that there was an error other than I can see in the System and Application Logs that the machine is rebooting. Sometimes it appears to reboot every 2-3 hours others it reboots 3 times over the course of 45 minutes.


One of the few errors I've found in the System Log is:


Source: System Error


Category: [102]


EventID: 1003


Description:


Error code 100000d1, parameter1 63504364, parameter2 00000002, parameter3 00000000, parameter4 b91998d5.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


0000: 53 79 73 74 65 6d 20 45 System E


0008: 72 72 6f 72 20 20 45 72 rror Er


0010: 72 6f 72 20 63 6f 64 65 ror code


0018: 20 31 30 30 30 30 30 64 100000d


0020: 31 20 20 50 61 72 61 6d 1 Param


0028: 65 74 65 72 73 20 36 33 eters 63


0030: 35 30 34 33 36 34 2c 20 504364,


0038: 30 30 30 30 30 30 30 32 00000002


0040: 2c 20 30 30 30 30 30 30 , 000000


0048: 30 30 2c 20 62 39 31 39 00, b919


0050: 39 38 64 35 98d5


For the first time, I actually had it BSOD while I was logged in and submitting this report.


Right now I'm not very happy with the product. The MS error reporting is now saying that even the Dump files it creates are corrupted. I'm concerned that my data on this machine maybe at risk due to the BitDefender 2011 product.


Please help.

Comments

This discussion has been closed.