Bit Defender 2011 Real Time Protection Is Disabled [resolved]

Torres_ftw

Hi,

I have read forum rules and used the search button, but I cannot see anything identical to what I am asking. I will try to adhere to rules.

Product with issue:

• Bit Defender Anti Virus Pro 2011

System information:

• Operating System = Windows 7 Home Premium 64 bit (6.1 build 7600)
• Motherboard = NForce 780i
• Processor = Intel® core 2 Quad Q9450 2.66GHz
• Ram = 4 GB
• Graphics Card: NVIDIA GeForce GTX 260

Programs used for secruity:

• Bit defender Anti Virus Pro 2011 update this on a daily basis - cannot see how to view current version, sorry.
• Malware Bytes (always update before use) Version 5376 currently.
• CC Cleaner Version 3.01.1327 - Latest

Brief description of how the problem occurred or seemed to occur:

Upon restart windows 7 informed me that it failed to start so I ran the repair solution and choose to restore when prompted. Since logging on I've been unable to activate the real time protection.

Solutions I have tried:

Using the action centre on windows 7 I have tried to enable the program, I get no error messages but it will not turn on. Using the program itself I click the "view all issues" button and the issue with the real time protection is selected, so I press start button, but the status is always failed.

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I don't want to try to much without asking for help because I am, well, accident prone.

Thank you for your assistance, I look forward to your reply.

Regards, John

nikki605

@John - thank you for providing such complete information about your PC, it's configuration and the problem you are experiencing. I wish more posters would follow your example.

How long have you had BDAV 2011 installed? Is this a relatively new install or has BDAV 2011 been installed for a while and just suddenly started acting up?

First, I would recommend you run the BD Repair function - Start-->All Programs-->BitDefender 2011-->Repair or Remove and follow the on-screen instruction to do a repair. Reboot the PC and see if the problem is resolved.

Awaiting your reply,

Torres_ftw

Hi Nikki,

Thanks you for your help with this, it appears to have solved the problem.

In regards to your question about the installation, I have been using the product for around 20 days, but I purchased Windows 7 just over a week ago and installed it, so the installation is fairly new.

I have also checked for updates since the solution and all is still fine.

Thanks again, regards John

nikki605

Glad that worked for you, John.

I'll consider your problem resolved and close this topic. Please feel free to start a new topic if any other issue should arise.

Happy Holidays,