Can No Longer Set Ip Address In Xp

jobewan

Since replacing BitDefender Total Security 2010 with BitDefender Total Security 2011 on a networked Windows XP computer, the manually set IP address will not stay set, reverting to "auto" (DHCP) immediately upon closing the configuration window.

If I had the hair to spare, I would rip out a nice big patch right about - now. This is the kind of nonsense for which I have no time, but must now -make- the time.

Does anyone have insight into this issue, or am I breaking new ground here?

coolcool1227

Hi

Check below links before upgrading to Ver2011

http://forum.bitdefender.com/index.php?showtopic=20941

and

http://forum.bitdefender.com/index.php?showtopic=20612

Also try the following

1) Disable IDS

2) Disable Firewall

Whats your Windows Firewall Settings and ethernet device drivers ver/model?

jobewan

I may have happened upon a fix at this point:

- I originally installed 2011 Total directly over 2010 Total; several uninstall sessions using [apparently] differing versions of the currently available uninstall tool were used to wipe out both installs, followed by manual deletions in both the registry and file system.

- Reinstalling 2011 generates two or three tiny dialog boxes early on in the install process to the effect of "installation failed".

- Re-running yet another flavor of the uninstall tool from a link in a forum message manages to kill off the faulty 2011 Total installation

- This time, I then re-run the 2011 Total installation, which generates "product already installed" messages time after time.

- Re-running even yet another flavor of the uninstall tool from a link in a forum message manages to kill off the faulty 2011 Total installation

- I then re-run the 2011 Total installation, which seems to work.

- Rebooting the computer generates a fatal boot error (miissing or corrupt \windows\system32\config\SYSTEM). This forces a "Repair" installation of the XP Pro (upgrade) CD/DVD, which after some significant time invested, returns the machine to its former bootable state.

- Reinstalling 2011 AGAIN generates two or three tiny dialog boxes early on in the install process to the effect of "installation failed". However, this 2011 Total installation seems to actually function regardless.

EPILOGUE

It seems that the BitDefender Support unit has beaucoup versions of the uninstall tool, and that perhaps no one version is capable of doing everything necessary to effect a "clean slate" condition on which a new install can be made. This is a symptom of a faulty customer service perspective and focus, which I have found common amongst European IT groups, particularly those of Germanic origins. I do not pretend to understand this tendency to be stuck in the mid 1990's customer-service-wise, only to make note of it.

PERSONALLY, I would find the person or persons responsible for this unacceptable mess, and make them suffer through several faulty uninstall scenarios, in order that they might see exactly why they are being fired. I would then task one (and only one) individual with collapsing the various uninstall tools into one, fully functional version, while eradicating as many of the old crappy versions from the Web as possible. Even better would be for the "perfected" uninstall tool to be part of the new software pack, eliminating the need to perform a separate process.

Other than that, I find BitDefender to be a delightful product.

Hi

Check below links before upgrading to Ver2011

http://forum.bitdefender.com/index.php?showtopic=20941

and

http://forum.bitdefender.com/index.php?showtopic=20612

Also try the following

1) Disable IDS

2) Disable Firewall

Whats your Windows Firewall Settings and ethernet device drivers ver/model?

Unknown

Hello,

Bonne année Jobewan !

Thank you for the feedback regarding the uninstall tool. Do you encounter any issues with BitDefender after you reinstalled it ? Please keep in mind that I personally recommend all the users I work with, as an extra layer of security, to use a registry cleaner after using the Uninstall tool to be certain that no traces whatsoever are still present in the PC.

If you need any further assistance please let me know. Create a new topic or explain the current situation in here and you will have my answer in the shortest time possible.

Cordialement,