My Xt Has Problems Restarting, Ctrl-alt-delete Doesn't Work

tshkahn

In my Xt, several times the BitDefender icon in the system tray has become colored gray.

There's a message when I hover my mouse: "BitDefender has stopped responding, restart the system, if the problem persists contact support." That implies that this is a known problem. Does anybody have any info?

When I try to hit Ctrl-Alt-Delete - nothing happens.

I try to restart & then to log off, but usually it doesn't work. I have to power off the PC by pressing the power on/off button & afterwards powering the PC on again. when it comes back up, everything is OK until the next time.

I don't know when or why this happens.

nikki605

Follow the procedure below to have tech support investigate your problem further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,