Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

How To Downgrade To 2010?

Options

I have a customers pc with BD 2011 removed and want to replace with 2010 version. (total security).


The code I copied from the 2011 version is only 7 characters long and the 2010 version will not except a key that short. There are 285 days left on this key is there a way to downgrade to 2010?


Thanks!

Comments

  • George R.
    edited January 2011
    Options

    Hello eppidrummer,


    In order to proceed, please send via P.M. the following information:


    -the license key


    -your e-mail address


    -customer's email address


    A support ticket will be created and the solution sent via email, I will keep you in the Cc. :)


    Thank you.

  • Hello eppidrummer,


    In order to proceed, please send via P.M. the following information:


    -the license key


    -your e-mail address


    -customer's email address


    A support ticket will be created and the solution sent via email, I will keep you in the Cc. :)


    Thank you.


    Thanks for the fast response. I will send you a pm as soon as I receive the info listed above from our customer.


    Thanks!

  • Thanks for the fast response. I will send you a pm as soon as I receive the info listed above from our customer.


    Thanks!


    PM sent

  • Hello eppidrummer,


    The email with the new license key and and steps on how to downgrade has been sent.


    Have a nice day!

This discussion has been closed.