Unable To Run A Game After Bitdefender Is Installed

zincharn

Hi everyone,

I've had a problem with Bitdefender come up very recently.

I had just reformatted my computer, and installed a game on there that I play a lot with my friend.

Shortly after, while playing, I installed Bitdefender 2011 Internet Security, and set everything up.

After the installation finished, my game crashed.

Now when I try to start the game, the launcher comes up, but the game itself does not.

I've tried disabling the Antivirus and firewall, but it has not helped.

My only other alternative is to uninstall Bitdefender or resort to constantly rebooting my computer into safe mode to disable it...

Is there any way I can fix this?

nikki605

When you experience the problem again, follow the steps in the procedure below to send BD log files to BD tech support for investigation. Be sure to include all the hardware/software details about your system and the specific information about the game you have installed.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,