Vsserv.exe Services Fails With 7034 Error

I had Bitdefender 2010 installed already.

Install Total Security 2011.

Everything seems to work fine. Then I do a SCAN NOW in the antivirus tab (expert mode). VSSERV.exe crashes systematically, even after a reboot.

See attached screen shots of the errors

Running Windows 7, latest patches (as of Jan 11, 2011)

DONT FEEL SAFE to be honest !!!

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nikki605

Did you uninstall the BD2010 product using the BD Uninstall Tool or did you install BDTS 2011 "over the top" of BD 2010? If you installed "over the top," I would recommend you use the BD uninstall tool to remove all traces of BD and try installing BDTS 2011 again. See if the problem is resolved.

If the issue persists, with BDTS 2011 still installed, follow the procedure below to have BD tech support investigate your dump files for a possible cause:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

t.meijers@chello.nl

Hi,

I appreciate the help offered (i'm waiting too several days now for a similar response from Dan for a similar problem). Reading this forum and reading the same problem (services stopped) over and over again, my guess is that there is something structural wrong with version 2011. Is there any clue so far what could be wrong and if this can be patched?

Regards,

Ton