Virus Attack, What To Report To Support?

Hello,

Had a virus attack. Did run full scan (seams OK). After restart (as requested) I received DOS message telling me that some virus was not removed and asking to contact support ... but what information do I need to give to support?

see screenshots

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coolcool1227

Run deep system scan and post its log

Emile

Where do I find this log?

thanks

Cristi Raducu

Hello Emile,

Your situation is related to this topic.

http://forum.bitdefender.com/index.php?sho...ost&p=98534

Please follow those steps and post whether the situation persists.

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