Tuneup Tab Missing In Internet Security 2011

eljay
eljay
in Registration

I upgraded from Internet Security 2010 to 2011 specifically to get the Registry Cleaner. I successfully upgraded only to find the TuneUp tab MISSING! I sent a reply to Bitdefender's support email on how to update 2010 on Feb 1, 2011. Still no reply from Bitdefender Support. I've been bragging about Bitdefender to all my family and friends since I bought it. Don't let me down now! :wacko:


Any help would be appreciated.

Comments

  • nikki605
    nikki605 ✭

    More information about your PC configuration would help. What OS do you have - WinXP, Vista, Win7? 32-bit or 64-bit? Do you have any other security program(s) installed?


    It sounds like BD did not install correctly or completely. I would recommend that you do a clean install by first uninstalling all previous traces of BD.


    It is best to follow these steps for a clean installation and very important to uninstall any other security software programs with real time protection that you may have installed on your PC:


    1. Use the BD uninstall tool described in this pinned topic to remove the current version.


    2. Reboot the PC.


    3. Download BD 2011 from the appropriate link in this pinned topic.


    4. After it has downloaded, run the installation program. If you have Vista or Win7, right-click on the downloaded file and select Run as Administrator.


    5. Follow the on-screen instructions.


    6. Reboot the PC.


    7. Update the version by right-clicking on the BD icon in the Windows System Tray and selecting Update Now. You can view the Build version by right-clicking on the BD icon in the Windows System Tray and select About to view the Build version. The current Build version should display as 14.0.24.337.


    8. You may have to reboot the PC and do an Update Now several times in order to get up to the current Build version.


    Let us know if this resolves the issue.


    Regards,

  • George R.
    George R.
    edited February 2011

    Hello eljay,


    I have just sent you an email explaining that this feature is not available in the BitDefender Internet Security software and also provided a possible solution to this situation.


    If necessary, please reply to my email and in 24hours I will get back to you.


    Thank you.

This discussion has been closed.

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