Troubles With Download

ok, so I've purchased Bitdefender Antivirus Pro 2011 and I can't install the program. When I try to download the file I got in my email it says: There was a problem with downloading one of the installatiion files. Please check your connection and try again. But I'm obviousely posting on this forum, so my connection is good. It's unfortunate, because I bought the virus protector and I can't even use it :[


  • Hello,

    Please read the topic below and select to download the appropriate file depending on what product you purchased from us:

    If you encounter any error messages please create a screenshot and attach it to this topic.

    [How to create a screen shot]

    On Windows, press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. Open up your paint program -click on "Start-> All Programs-> Accessories-> Paint".

    In the paint program, select File/New, then Edit/Paste. Then save the file and attach it.


  • edited March 2011

    Thank you. Here was the error message that I got earlier.


    also, I realize that the 86x says 32bit in the download file. because I run off of 32bit, should I download that one?

  • Are you using a proxy server to connect to the internet?

    Try using this link instead:

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