Hi all, computer newbie here,
I don't know much about computers so I have a couple of questions regarding viruses. Hopefully someone can help me.
Here's the situation: I turned on the computer this morning and I normally check Bitdefender's virus scan log. It appears last night a deep scan was done and the below is what was discovered: (I copied the log file)
BitDefender Log File
Product: BitDefender Internet Security 2011
Scanning task: Deep System Scan
Log date: Friday, April 01, 2011 9:36:57 PM
Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\dcf483c4-26d0-4e6f-ba28-6a53a00adae1\1301708850_1_03.xml
Scan paths:
Path : C:\
Path : 
\
[-]Scan Results Summary
[-]Remaining issues:Object Path Threat Name Final Status
File: C:\WINDOWS\Temp\tmp00006a5c\tmp00015f8e Gen:Trojan.Heur.LP.ir9@augox1ii Infected
[-]Detailed Scan Summary
[-]Basic
Scanned items: 423417
Infected items: 1
Suspect items: 0 (no suspected items have been detected)
Resolved items: 0 (no threats have been detected during this scan)
Unresolved items: 0 (no issues remained unresolved)[/color]
My question is: how do I get rid of the infected file?
Secondly, in the Temp file, there's a file that I can delete. It comes up as "Access denied. Make sure disk is not full or write-protected and that the file is not currently in use."
And lastly, I ran another deep scan this morning and this time, everything comes up clean. Is there something I should know about? Does it happen quite often? Where did the virus go? I thought Bitdefender would identify the virus and/or malware and then get rid of it.
Sorry if I sound retarded but like I said, I'm computer illiterate and I don't know anything about this stuff or what to do.
Help would be much appreciated and thanks in advance, spy
