Bitdefender Total Security 2011 Evaluation Version Failed To Install

ratdon

helo...

i was using bdts 2010 from last one year...

now i wanted to switch to bdts 2011 and wanna evaluate it....

so downloaded BitDefender Total Security 2011 build 14.0.29.354 for my 32 bit windows 7...

i double clicked on it to install... it goes smoothly till quick scan... and showed no threats detected...

after that i selected i want to evaluate bitdefender and goes to activation screen...

as i was having an account from my bitdefender 2009 version which i was using till now, i entered that... and it showed invalid license key... though i've selected evaulation version...

then i tried creating an account with another mail id... but same issue...

i went through the forum and tried bitdefender uninstall tool thinking that there may be the leftover of 2010's license key... it also goes smoothly and finished with no error... then i restarted my system and run the install again... but same problem...

i've attached the screenshots sequencilly numbered... kindly help me soon... as now there's no antivirus installed in my system...

thanks in advance...

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Unknown

Hello there. I'm having the same issue. I hope we both can overcome this matter with the help of admins.

Admin. Please Helps us.

Unknown

Hey there.

I contacted the Customer Care and they helped me solved the issue.

Here are what should be done :

1. Restart the computer in Safe Mode with Networking:

[How to restart your computer in Safe Mode with Networking]

- Reboot the computer;

- Press the F8 key repeatedly before Windows starts to load (you will need to

continue pressing the key repeatedly until a menu text appears);

- Select 'Safe mode with Networking' from the text menu and press 'Enter'

- Wait for Windows to load in Safe Mode, this process will end with a

confirmation message, click 'Yes' to confirm.

2. Download and run the uninstall tool:

www.bitdefender.com/uninstall

[For me, I already have the uninstall tool so i don't need to download it while in safe mode. All I have to do is just

run the uninstall tool in safe mode]

3. After the uninstall process finished , while still in Safe Mode, follow

these steps:

- If you use Windows Vista or Windows 7:

go to START, type in the search box type"regedit" - without quotes and press

Enter on the keyboard;

- If using Windows XP:

go to Start, select Run box type "regedit" - without quotes

and press Enter on the keyboard;

- Open the following key in the WindowsRegistry Editor :

HKEY_USERS \. DEFAULT \ Software \ SetID

- Right click the SetID folder and select Permissions

- Go to the Advanced

- Open the Owner tab

- Select current user from the list (computer name)

- Tick the option "Replace owner ..." and select Apply

- open the tab Auditing

- Tick "Replace Auditing Entries ..." and select Apply

- Open the Permissions tab

- Tick "Replace permission entries ..." and select Apply

- Afterwards open up the following Windows Registry Editor key:

HKEY_USERS \. DEFAULT \ Software \ SetID \ Internal

- Right click the Internal folder and select Permissions

- Go to the Advanced

- Open the Owner tab

- Select current user from the list (computer name)

- Tick "Replace owner ..." and select Apply

- Auditing tab open

- Tick "Replace Auditing Entries ..." and select Apply

- Open the Permissions tab

- Tick "Replace permission entries ..." and select Apply

Delete SetID and confirm the action.

4. After following all these steps, close the Registry Editor, restart

computer in normal mode and reinstall BitDefender using one of the following

installation kits:

for 32 bits Windows:

http://download.bitdefender.com/windows/de...us_2011_32b.exe

for 64 bits Windows:

http://download.bitdefender.com/windows/de...us_2011_64b.exe

Fast & Quick service from Customer Care.

ratdon

Many many thanks buddy...

i didn't expected the problem will be solved so quickly...

i stuck with it last 4 months....

many a thanks....

actually i'm having my final exam... or else i would have visited u personally and thanked u...(kidding)

ratdon

Hey there... it installed correctly...

but after restarting windows, the system tray icon is missing...

it's being opened from shortcut and getting updated... but some tabs like preferences etc. not working and also tray icon is not coming...

Unknown

Try using bitdefender uninstall tool and reinstall BD..

Unknown

Many many thanks buddy...

i didn't expected the problem will be solved so quickly...

i stuck with it last 4 months....

many a thanks....

actually i'm having my final exam... or else i would have visited u personally and thanked u...(kidding)

You're welcome. Glad to be able to solve our problem.

" />

Thanks to customer care too though..

Unknown

Many many thanks buddy...

i didn't expected the problem will be solved so quickly...

i stuck with it last 4 months....

many a thanks....

actually i'm having my final exam... or else i would have visited u personally and thanked u...(kidding)

You're welcome. Glad to be able to solve our problem.

" />

Thanks to customer care too though..

Unknown

Hello,

Glad to see that we have users willing to help and they are also providing the good resolution Thanks Grey for your time !

Don if you have any further queries feel free to contact us anytime! We are online 24/7, at your disposal.

Best regards and a great weekend!

Case resolved, topic closed.

Unknown

But sir...rat don is still having some problem.

Sorry if my post cause a misunderstanding.

So i think this topic cant be closed yet.

Sorry & thanks

Mihaela M.

Hi rat don,

In order to further assist you, please follow the steps from THIS link and send me a PM with the log created. Also, I need you to introduce the link from this topic.

Waiting for your answer.

Thank you!