Internet Security 2011 Install Mess
Hi I purchased 3 pc x 2 yr license for 2011 internet security from Amazon downloads and am having problems.
I was upgrading from Internet Security 2010, which is about to expire. Downloaded installer from Amazon and ran it. Got hung up on the final step. Installer said something about "...IE components" and got hung up there. After an hour or so I stopped the installation.
I contacted chat support and was told I was supposed to follow the instructions in the email sent to me and I was given a link for an uninstall tool to be run first. (btw no such email was sent to me). I ran the uninstall tool and tried to reboot my pc - ended up having to pull the plug.
Then re-ran the installer from Amazon and got hung up in the exact same place. Contacted chat support again. This time the agent said my case would have to be referred to tech support for follow up. I said I would run system restore to put my computer back to where it was prior to all the installation attempts. He said that was a good idea.
Ran system restore, now I have no internet connectivity on that computer. Network connections are all fine but I have tried several things to restore internet connectivity on that one pc and I cannot. Other pcs and devices on the network have internet access.
The machine in question is running XP Professional version 5.1, SP 3