[resolved]Microsoft Office 2010 Not Working

After installing BD TS 2012 Microsoft Office will not open at all. I tried adding exceptions to the virus scanner and the problem remains. In BD TS 2011 the problem was caused by the IDS module and I needed to add exceptions to that, it doesn't appear to be as straight forward in this version since the problem occurs even with IDS set to permissive or completely turned off. Anyone able to assist with this one?

I am using the 64 Bit version of BD TS 2012 on a Windows 7 64 Bit OS.

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nikki605

Do you get an error message from BD (if so please post the exact message) or does the program just not open? What happens?

I am using BDAV Plus 2012, but to see if it's AVC, try this as a test. First set AVC to Permissive and test again. If it still doesn't work, then turn AVC completely off.

Post back with your results.

Regards,

Duradel

Do you get an error message from BD (if so please post the exact message) or does the program just not open? What happens?

I am using BDAV Plus 2012, but to see if it's AVC, try this as a test. First set AVC to Permissive and test again. If it still doesn't work, then turn AVC completely off.

Post back with your results.

Regards,

These are the steps required to replicate my problem:

1) Attempt to open any office 2010 application (includes word, powerpoint, excel and outlook).

2) Error message occurs at this point: "Microsoft Word has stopped working"

3) After clicking close the program the program will stop at this point

I tried changing AVC to permissive and attempted to execute a word document and the problem still occured. If I turn AVC completely off the problem is fixed.

Is there anyway to add exclusions to the AVC module which doesn't involve what I have already done in the screen shot below? It doesn't appear to work.

Duradel

I wasn't able to edit my previous post again for some reason. I meant to ask if its possible to add exclusions 'only' to the AVC?

EDIT: Can a moderator please move this over to the antivirus section too?

nikki605

I am using MS Office 2007 and did not have any problems under BDAV 2011 or now, using BDAV 2012. It is odd that you had to set exceptions for Office 2010 even running BDTS 2011.

I have moved your topic to the Antivirus sub-forum as requested. BD tech support will be better able to respond to your issue when they read this.

Regards,

Duradel

I am using MS Office 2007 and did not have any problems under BDAV 2011 or now, using BDAV 2012. It is odd that you had to set exceptions for Office 2010 even running BDTS 2011.

I have moved your topic to the Antivirus sub-forum as requested. BD tech support will be better able to respond to your issue when they read this.

Regards,

I think it is an issue with only Office 2010. When I was on Office 2007 I don't believe there was a problem.

nikki605

I meant to ask if its possible to add exclusions 'only' to the AVC?

To add exclusions to the AVC, this is from the Help menu:

I can no longer use an application

This issue occurs when you are trying to use a program which was working normally before installing Bitdefender.

You may encounter one of these situations:

• You could receive a message from Bitdefender that the program is trying to make a modification to the system.

• You could receive an error message from the program you're trying to use.

This type of situation occurs when the Active Virus Control module mistakenly detects some applications as malicious.

Active Virus Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior. Since this feature is based on a heuristic system, there may be cases when legitimate applications are reported by Active Virus Control.

When this situation occurs, you can exclude the respective application from being monitored by Active Virus Control.

To add the program to the exclusions list, follow these steps:

1. Open the Bitdefender window.

2. Click the Settings button on the upper toolbar..

3. Click Antivirus on the left-side menu and then the Exclusions tab.

4. Click the Excluded Processes link. In the window that appears, you can manage the Active Virus Control process exclusions.

5. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions table.

b. Click Browse, find and select the application you want to be excluded and then click OK.

Keep the Allow option selected to prevent

Active Virus Control

from blocking the application

d. Click Add.

allexif

To add exclusions to the AVC, this is from the Help menu:

I can no longer use an application

This issue occurs when you are trying to use a program which was working normally before installing Bitdefender.

You may encounter one of these situations:

• You could receive a message from Bitdefender that the program is trying to make a modification to the system.

• You could receive an error message from the program you're trying to use.

This type of situation occurs when the Active Virus Control module mistakenly detects some applications as malicious.

Active Virus Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior. Since this feature is based on a heuristic system, there may be cases when legitimate applications are reported by Active Virus Control.

When this situation occurs, you can exclude the respective application from being monitored by Active Virus Control.

To add the program to the exclusions list, follow these steps:

1. Open the Bitdefender window.

2. Click the Settings button on the upper toolbar..

3. Click Antivirus on the left-side menu and then the Exclusions tab.

4. Click the Excluded Processes link. In the window that appears, you can manage the Active Virus Control process exclusions.

5. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions table.

b. Click Browse, find and select the application you want to be excluded and then click OK.

c.
Keep the Allow option selected to prevent

Active Virus Control
from blocking the application
.

d. Click Add.

How it is possible that I have no problems running Office 2010 with BDIS 2012 and others have problems? And come on guys!!! What's with this low activity on this forum from the tehnical support? Don't u care about the good functionality of your software?

Duradel

To add exclusions to the AVC, this is from the Help menu:

I can no longer use an application

This issue occurs when you are trying to use a program which was working normally before installing Bitdefender.

You may encounter one of these situations:

• You could receive a message from Bitdefender that the program is trying to make a modification to the system.

• You could receive an error message from the program you're trying to use.

This type of situation occurs when the Active Virus Control module mistakenly detects some applications as malicious.

Active Virus Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior. Since this feature is based on a heuristic system, there may be cases when legitimate applications are reported by Active Virus Control.

When this situation occurs, you can exclude the respective application from being monitored by Active Virus Control.

To add the program to the exclusions list, follow these steps:

1. Open the Bitdefender window.

2. Click the Settings button on the upper toolbar..

3. Click Antivirus on the left-side menu and then the Exclusions tab.

4. Click the Excluded Processes link. In the window that appears, you can manage the Active Virus Control process exclusions.

5. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions table.

b. Click Browse, find and select the application you want to be excluded and then click OK.

c.
Keep the Allow option selected to prevent

Active Virus Control
from blocking the application
.

d. Click Add.

When attempting to follow the steps above I was unable to complete step step 5b. I get a message "Please select a valid executable file" when attempting to select winword.exe (Word 2010) or any of the other Microsoft Office 2010 executable files. I will be going back to another security product for now until BitDefender makes it easier to use their product for regular users.

There is no way I could recommend this to clients of mine expecting them to be able to add exclusions to a product the majority of the business world requires when they've got a bare minimum I.T knowledge. I will re-try BD again in the future and hope that it has progressed further towards becoming more useable for both home and business consumers.

Thanks for responding to my post however Nikki

Duradel

Hello again,

I calmed down a little from my previous post and I am willing to give BD another try if anyones willing to offer more suggestions. If I was able to add process exclusion's for all of the MS Office 2010 executables it would be ok but for some reason BD flags them all as being 'invalid' executable files. Is this a bug of some sort or was it just the way it was designed? If anyones got any suggestions it would be appreciated. Until then I will be using Kaspersky.

I was not using any other real time security protection while running BD TS 2012. The only things I can see that might be different to other users is that I am using a 64 bit OS and the 64 bit version of BD TS 2012.