Bitdefender Is 2012 Issue W/ Hackshield Games

Bitdefender Internet Security 2012 appears to cause issues (and ultimately be incompatible) with any of the many multiplayer games that use HackShield for anti-hacking security measures. Any game for instance by the huge gaming company Nexon (Mabinogi, Maplestory, Vindictus, Dragon Nest, etc.) will crash with a HackShield related error (often referring to data "hooking") as long as BitDefender is installed and running.

Even if you add the programs and their entire directories to the exceptions list, or even disable the real-time antivirus, firewall, intrusion detection, and privacy settings, it still gets the issue. If you completely uninstall BitDefender however, it begins to function properly again.

Not sure if this is the best place to post this, but figured it would be a good place to start and make people aware.

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unknown

Hello,

Do you have BitDefender installed as we need to run a test to pinpoint the exact module causing the issue.

yowave

Hello there,

I have same problem as Meium, just bought BitDefender and installed it, now i can't play any game from nexon.net.

Added every execute of their games, and nothing works. I have logged a seesion of the game connection:

00:43:08 HSUpdate.exe:Connect to 81.218.31.185:80 success.

00:43:11 DragonNest.exe:Connect to 63.251.217.193:47611 success.

00:43:11 DragonNest.exe:Connection 63.251.217.193:47611 close

00:43:22 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:22 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:23 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:23 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:24 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:25 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:26 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:26 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:43 DragonNest.exe:Connect to 208.85.111.213:14300 success.

00:43:47 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:47 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:51 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:52 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:54 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:55 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:55 DragonNest.exe:Connection 208.85.111.213:14300 close

00:43:56 DragonNest.exe:Connect to 199.16.233.217:14402 success.

And then it just disconnecting me from the game, without any real error or anything, if you need any additional info just ask.

If it won't be fixed soon, i might drop BitDefender.

unknown

Hello,

I will conduct some tests this weekend with the games and their antihack shield. I will provide an answer and a resolution as soon as the tests will be completed.

go2ferdie

yes i am also having trouble getting into all the nexon games because of bitdefender... after deleting bitdefender i can access the games agian... hopefully this is fixed soon or kaspersky here i come

go2ferdie

why is this not fixed yet?

yowave

Heya there ferdie,

Got those instructions from their support today, it might help, don't really know cause haven't tried it yet, please try it and tell me if it works cause i uninsulated BitDefender for the time being:

Hi yowave,

Thank you for your e-mail. In order to solve this issue you will need to add

the games to the Exclusions List. The steps are below and are quite simple:

1. Open the Bitdefender program > Settings > Antivirus > Exclusions

2. Add the file to the Active Virus Control exclusions: click on "Excluded

processes" > add the .exe file of the software and make sure it is "Allowed" >

click "Close".

3. Now add the file to the "on access and on-demand" scan exclusions: click on

"Excluded files and folders" > Add the file and make sure it's excluded for

"both" on-access and "on-demand" scanning.

4. Also add a Firewall rule for it > go to the Firewall module > Advanced >

click on "Application rules":

- Browse to the application and click on "Open"

- Select both "Local Address" and "Remote Address" boxes

- At "Network type" select "Trusted"

- Events > select all the boxes (Listen, Traffic, Connect)

- Protocol: Any

- Direction: Both

- IP version: Any

Click on OK and close the Rules window.

Now yowave please restart the computer and recheck the software. I'm fairly

confident the above solution will solve the issue you reported, but should you

require further assistance please don't hesitate to contact us.

operabilus

Hello guys,

The problem might be related to Active Virus Control. Can anyone confirm that adding the executables to the Active Virus Control exclusion list, or disabling only Active Virus Control solves the issue?

Thank you.

Hamanohekichi

yowave, does this solution work in bit-defender 2011?

unknown

Hello,

Can anyone confirm that adding the executables to the Active Virus Control exclusion list, or disabling only Active Virus Control solves the issue?

Hekichi: you encounter the same issue with BitDefender 2011?

Keoke

Hello,

Can anyone confirm that adding the executables to the Active Virus Control exclusion list, or disabling only Active Virus Control solves the issue?

Hekichi: you encounter the same issue with BitDefender 2011?

I'm having the same problem on my computer as well. Adding the executables or even the entire software in AVC does not help. It works perfectly fine when I uninstall this program.

I'm using BitDefender Antivirus Plus 2012

Timeofpain

As long as Bit defender 2012 is installed, none of the hackshield games can run. It will crash after a while. Even if you add the executables in the exclusion area, and turn off firewall, it will not do anything. I even tried turning off the antivirus but still it does nothing. The only way to resolve this is to uninstall Bit Defender. The Game Mode button does not help either, however in the 2011 version of Bit Defender, if it does block the games you just have to simply turn on game mode for it to work. The 2012 Bit Defender Game Mode button does not.

Can one of the technical staff members please check the firewall of Bit Defender 2012 because I suspect that the firewall is the main problem to the hackshield program.

User of Bit Defender Total Security 2012

Thanks

Keoke

So I finally was able to get MapleStory to work. Here is how I did it on the Bitdefender Antivirus Plus 2012. Game Mode doesn't even have to be on.

Here is how image wise:

http://imageshack.us/photo/my-images/202/b...clusionlis.png/

Uploaded with ImageShack.us

Or you can follow these steps:

1) Open Bitdefender Antivirus Plus 2012 by right clicking the icon on the system tray and select "Show."

2) Select settings.

3) Select the "Antivirus" tab.

4) Then, click on the "Exclusions" tab on the top.

5) Under "Processes," click on the link "Excluded Processes."

6) Select "Add" and "Allow" and choose the following programs for MapleStory:

c:\nexon\maplestory\gamelauncher.exe
c:\nexon\maplestory\maplestory.exe
c:\nexon\maplestory\patcher.exe
c:\nexon\maplestory\setup.exe
c:\nexon\maplestory\hshield\hslogmgr.exe
c:\nexon\maplestory\hshield\hsupdate.exe

Although I don't it's necessary to add some of these .exe files as exclusions, I did it just in case I get another error when launching the game.

As for Combat Arms, Vindictus, Dungeon Fighter Online, Dragon Nest, Mabinogi, Atlantica Online, or any other games, I would try the same exclusions as well.

As for the firewall issues, although I don't use the Bitdefender's one, but I do use the Window's version. I currently allowed the following to pass through:

Pando Media Booster
Nexon Game Manager
Dragon Nest
Online Shield

Port Forwarding was not necessary on my router.

I hope this helps!

rootkit

Hello

An topic about Exclusions in Bitdefender 2012 was opened here:

http://forum.bitdefender.com/index.php?showtopic=30243

Thank you.

IJustWantToHelp

So I finally was able to get MapleStory to work. Here is how I did it on the Bitdefender Antivirus Plus 2012. Game Mode doesn't even have to be on.

Here is how image wise:

http://imageshack.us/photo/my-images/202/b...clusionlis.png/

Uploaded with ImageShack.us

Or you can follow these steps:

1) Open Bitdefender Antivirus Plus 2012 by right clicking the icon on the system tray and select "Show."

2) Select settings.

3) Select the "Antivirus" tab.

4) Then, click on the "Exclusions" tab on the top.

5) Under "Processes," click on the link "Excluded Processes."

6) Select "Add" and "Allow" and choose the following programs for MapleStory:

c:\nexon\maplestory\gamelauncher.exe

c:\nexon\maplestory\maplestory.exe

c:\nexon\maplestory\patcher.exe

c:\nexon\maplestory\setup.exe

c:\nexon\maplestory\hshield\hslogmgr.exe

c:\nexon\maplestory\hshield\hsupdate.exe

Although I don't it's necessary to add some of these .exe files as exclusions, I did it just in case I get another error when launching the game.

As for Combat Arms, Vindictus, Dungeon Fighter Online, Dragon Nest, Mabinogi, Atlantica Online, or any other games, I would try the same exclusions as well.

As for the firewall issues, although I don't use the Bitdefender's one, but I do use the Window's version. I currently allowed the following to pass through:

Pando Media Booster

Nexon Game Manager

Dragon Nest

Online Shield

Port Forwarding was not necessary on my router.

I hope this helps!

Thank you very much! I finally got it to work. ATTENTION: For Combat Arms players who have this problem follow Keoke's guide and add the following processes to the list:

c:\nexon\combat arms\combatarms.exe

c:\nexon\combat arms\hshield\hsupdate.exe

c:\nexon\combat arms\combatarms_direct.exe

c:\nexon\combat arms\engine.exe

c:\nexon\combat arms\hshield\hslogmgr.exe

c:\nexon\combat arms\cav.exe

P.S. This should work without game mode "on".

rootkit

Welcome to our forums.

Thank you for providing the exact paths for that game.

You can post other files here if you like.

Take care.

execution

Nothing works, I have tried everything listed. Nothing is allowing Nexon games to work. So I have go to Avast and everything works great. Its a shame as I loved bitdefender however if it doesn't allow certain products to work then its really not worth the money.

rootkit

Welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

PandasGoMoo

I e-mailed tech support about this issue as I couldn't play MapleStory. I promptly received a solution and it works so I thought I'd share.

Please note that this is a known issue and the development team is working on

a fix that will be available via the automatic update module without any

intervention from your end.

Until then, as a workaround, please follow the instructions below:

In order to further investigate this issue, we will first need to set the

BitDefender Update on Prompt so the changes will not be reverted upon auto

updating. Please follow the steps below:

1. Set the BitDefender Updates on prompt;

2. Restart the computer in Safe Mode.

4. Browse to:

C:\Windows\System32\drivers folder.

5. Locate the file "avc3.sys"and rename it into "avc3.sy_";

6. Restart the computer in Normal mode;

7. Once the product will want to Update, please make sure to select only the

"Signatures update" option and not the Product Update one, as that will

replace the file you renamed in Safemode;

8. Check if the issue still occurs.

NOTE:

If you are not seeing the file extensions please go to Start -> Control Panel

-> Folder Options -> View tab -> uncheck the option "Hide extensions for

known file types".

[how to set BitDefender updates on prompt]

- open BitDefender GUI;

- click on 'Settings';

- go to 'Update';

- select 'Prompt before downloading';

- click on 'Home';

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load;

you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter';

- Wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click 'OK' to acknowledge.

rootkit

Hello

That is a temporary workaround until the fix is delivered via Automatic Updates.

You can use it until the update is released.

We are sorry for the inconvenience.

Take care.

Gorilla11111

Hi did this work for you guys? How can we know if your dev team already made a fix and available via update.

Bitdefender 2012 internet total security user here

Thank you

I e-mailed tech support about this issue as I couldn't play MapleStory. I promptly received a solution and it works so I thought I'd share.

Please note that this is a known issue and the development team is working on

a fix that will be available via the automatic update module without any

intervention from your end.

Until then, as a workaround, please follow the instructions below:

In order to further investigate this issue, we will first need to set the

BitDefender Update on Prompt so the changes will not be reverted upon auto

updating. Please follow the steps below:

1. Set the BitDefender Updates on prompt;

2. Restart the computer in Safe Mode.

4. Browse to:

C:\Windows\System32\drivers folder.

5. Locate the file "avc3.sys"and rename it into "avc3.sy_";

6. Restart the computer in Normal mode;

7. Once the product will want to Update, please make sure to select only the

"Signatures update" option and not the Product Update one, as that will

replace the file you renamed in Safemode;

8. Check if the issue still occurs.

NOTE:

If you are not seeing the file extensions please go to Start -> Control Panel

-> Folder Options -> View tab -> uncheck the option "Hide extensions for

known file types".

[how to set BitDefender updates on prompt]

- open BitDefender GUI;

- click on 'Settings';

- go to 'Update';

- select 'Prompt before downloading';

- click on 'Home';

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load;

you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter';

- Wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click 'OK' to acknowledge.

rootkit

Hello

We are aware of this issue. Actually some anti-cheating solutions consider Bitdefender as a threat, when our product just want to scan those components for malware.

When this is happening, it will try to stop it and since our product has a strong self-protection, the game itself will be affected in some cases.

We are working on a permanent fix this. Until then, please use the workaround described here:

http://forum.bitdefender.com/index.php?sho...st&p=136323

Thank you.

jonathan_quintana

Hello

That is a temporary workaround until the fix is delivered via Automatic Updates.

You can use it until the update is released.

We are sorry for the inconvenience.

Take care.

Hi, I am also having the same problems with Combat Arms; another Nexon game the uses hackshield. Is there a way to get an email update onto when it is fixed and will the temporary solution also work for Combat Arms?

If anyone has a link to another forum that answers my question I was appreciate it a ton!!! thnx

rootkit

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

jonathan_quintana

http://www.sendspace.com/file/sjey37

rootkit

Hello

Do you use the English version or another localization?

I need to know to see if you have the latest product update.

Take care.

jonathan_quintana

Hello

Do you use the English version or another localization?

I need to know to see if you have the latest product update.

Take care.

It is English and yes it updates on its own and I also tried manually updating and I still have the same problem

jonathan_quintana

im still here!!!!! wanted to know if the document i uploaded showed anything

jonathan_quintana

......^........

rootkit

Hello

A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=139660

Fixes + features:

Issues between Bitdefender Active Virus Control and the game Lineage II;

Issues between Bitdefender Active Virus Control and the game Rappelz because of Gameguard;

Issues between Bitdefender Active Virus Control and the game Metin2 or other games because of Hackshield;

Let me know if the situation is solved.

Have a nice day.

jonathan_quintana

The issue was not resolved, the game continues to crash!

Computer specs:Intel Core 2 Quad Q6600 2.4 GHz CPU, 64-bit windows 7 ultimate, 8 Gb DDR2 RAM, 9800 GTX+ GPU, and a 25mbs/25mbs cable internet..

This never happened before I installed BitDefender and works perfectly fine on my SSD that doesn't have bitdefender on it; using the same computer.

I attached a photo showing BD being up to date and a link to a video of what happens doen below ↓

SD:

HD:

jonathan_quintana

this was also pops up rarely when it crashes

jonathan_quintana

anyone going to help me?

rootkit

Hello

Please note that this is a known issue and the development team is working on a fix that will be available via the automatic update module without any intervention from your end.

Until then, as a workaround, please follow the instructions below:

In order to further investigate this issue, we will first need to set the BitDefender Update on Prompt so the changes will not be reverted upon auto updating.

1. Set the BitDefender Updates on prompt;

2. Restart the computer in Safe Mode.

3. Browse to:

C:\Windows\System32\drivers folder.

4. Locate the file "avc3.sys"and rename it into "avc3.sy_";

5. Restart the computer in Normal mode;

6. Once the product will want to Update, please make sure to select only the "Signatures update" option and not the Product Update one, as that will replace the file you renamed in Safe Mode;

7. Check if the issue still occurs.

NOTE:

If you are not seeing the file extensions please go to Start -> Control Panel -> Folder Options -> View tab -> uncheck the option "Hide extensions for known file types".

[how to set BitDefender updates on prompt]

- open BitDefender GUI;

- click on 'Settings';

- go to 'Update';

- select 'Prompt before downloading';

- click on 'Home';

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load; you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter';

- Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click 'OK' to acknowledge.

Take care.

jonathan_quintana

thank you

rootkit

Hello

You are most welcome.

Please wait for the next product update, it should solve the current situation.

Have a great weekend!

NSXT

Hi,

I am using Bitdefender Internet Security 2011 version 14.0.30.357 and having the same issue. It was ok last few months until the recent Bitdefender updates.

I bought the 2012 version but I gave up with so many issues. I downgraded to 2011 version and was so great. Now any hackshield games just crash and is acting as listed in this post.

Can someone tell if this is fixed in 2012? Maybe I should give it a try as I have like 600+ days left in my license.. arrg what a $$ waste. Now I am using Security Essential and Maplestory (hackshield games) works!!!

Please advice.

Hello

A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=139660

Let me know if the situation is solved.

Have a nice day.

rootkit

Hello

Welcome to our forums!

Please follow these steps to install Bitdefender 2012 and it should run properly with the latest updates.

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup318.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The installer should automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Have a nice day.

NSXT

Hi,

I have uninstalled 2011 and installed 2012 as instructed. Seems this did the trick. I am hoping other people are reporting the same good news. I still need to test other stuffs to make sure no slow down browsing the internet.

So far Maplestory and TeamFortress 2 working fine without game mode on.

Hope it does not break down the road with future updates as it did to Bitdefender 2011.

Hello

Welcome to our forums!

Please follow these steps to install Bitdefender 2012 and it should run properly with the latest updates.

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup318.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The installer should automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Have a nice day.

rootkit

Hello

Those are great news, thank you for your feedback!

Let us know if you need anything else.

Take care.