Bitdefender 2012 Prevents File Changes

alemkra

E.g. if I create a new and empty document in the windows explorer, open it with word and try to save it, word tells me that it doesn't have the rights to do so. This also happens when I try to update a word document and save it again or when I open windows and try to save the document. If I disable on-access-scan everything works fine. I am using Win 7 64bit Home Premium.

alemkra

I sould add that this only occurs when using "docx". "doc" for example works without any problems.

screentech

I have exactly the same problem. If I turn of the BD 2012 Anti-Virus the changes to the Word document are saved OK. With the Anti-Virus turned on any edits to a doucment cannot be save due to a 'permissions error'. I find the same problem with docx and doc although it will save a doc file if I attempt to overwrtie the original file but not with docx.

dpears@bitdefender

+1 on this matter

TWW

I have the same problem using Windows 64bit ultimate for my web-page software.

Any html file I modify and try to save using Arachnophilia 4.0 will get an "Access to [path and filename] was denied" message. If I add the directory to the "Excluded from On-Access scanning" option, then the files will save correctly. It makes no difference if I run the software as Administrator or my regular username. It affects any files I save from that software as any file extension to any drive.

It doesn't seem to affect other file types from other software. My Word (using a 2002 version of the software) documents save OK after I have modified them, as do Access databases and also Photoshop CS4 images in whichever format I save them.

Everything worked fine on my pc using BD2011, only when I updated to the 2012 version did the problem start.

Dave

Unknown

Hello,

Be kindly informed that the issue you describe has been already acknowledged by our team and was escalated for resolution. A fix will be release soon via the Automatic module of BitDefender.

I have created tickets for each and every one of you so we can inform you as soon as the issue gets resolved. You can find the tickets IDs below:

Alemkra: 201108091002824;

Screentech: 201108091002874;

Dan9812: 201108091002965;

Dave (TWW): 201108091002973;

Regards,

cybonet

one ticket please 4 me too admin

Unknown

Cyborg: ticket ID: 201108111002275.

cybonet

any updates?

McMayhem

I too am having this issue, I now have to section off folders within my computer in which I can actually make changes to documents. Is there a possible ETA on the fix for this situation?

mitza97

Bitdefender Team said fixed this problem with the latest update.

See in this topic: Update news

LE: I don't have this problem, but my Outlook hangs when i want to close. Somebody experience the same problem ?

cybonet

But my problem still exists.

my live update is on.

in fact me put off the real-time protection and there is no use with this software currently.

cybonet

At last i find out the solution.. uninstall !!

this one really screwed my pc performance and bandwidth.

now everything ok..

thanks admin ..have a nice day ..bye tc..

rootkit

Hi

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a nice day.