Trojan.fakealert.ckz

I picked up the virus; "Trojan.Fakealert.CKZ" BitDefender did not stop it but did detect it on Deep Scan. However, BitDefender could not remove it. BitDefernder customer support told me they would have a fix in a day or so. The will email the fix to me but I must have an uninfected computer to receive it.

The virus disables all programs and all browsers. No email or web access left. Also the Restore manager will not load up so once the OS loads up it cannot be restored to an earlier date.

I found that by pressing the F1 key at startup I could access the Restore Manager before Windows loaded up. It is probably safe mode access. Anyway by using the F1 key access I was able to restore the system to a date prior to the infection.

I am awaiting the "fix" from BitDefender and will run it when it arives. This is a nasty virus.

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Comments

nikki605

I am moving your post from the BD 2012 Antivirus forum to the Malware forum where it will receive the proper attention.

Regards,

JohnLaw

I got a report from BitDefender that my computer has no current threats. Apparently restoring to a previous date eliminated the Trojan.

My question now is: For the time I was infected with "Trojan.Fakealert.CKZ" were my personal files at risk?

Is this Trojan the type that could have accessed personal information (Bank, cc, etc) and sent it to another site?

tnx

--john

Cristi Raducu

The purpose of this virus was not to steal your data but to convince you that your system is badly infected and you need to pay their fake software to get rid of the infection.

JohnLaw

The purpose of this virus was not to steal your data but to convince you that your system is badly infected and you need to pay their fake software to get rid of the infection.

Thank you. I am releived. Fortunately BitDefender already convinced me that I needed to pay for their service to get rid of this kind of infection. However, it appears that the best solution turned out to be starting in the Safe Mode and then restoring to a point before infection.