Blue Screen When Connect Iphone Or Ipad

I have purchased BitDefender Total Security 2011 online and after install it on my PC I am facing a problem. When I connect my iphone or ipad to PC through USB my PC get restart automatically and it shows blue screen. I notice that when I uninstall Bit Defender from PC and reconnect my device, every think is working fine. So is there is any solution of this problem?

Computer details: - windows 7 ultimate

Brand:-HP

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rootkit

Hi and welcome to our forums.

Sorry for delaying our answer.

As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

In order to upgrade to the new version, please follow the steps below:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it and restart the computer when prompted.

2. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_antivirus.exe

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The BitDefender Total Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_tsecurity.exe

The installer will automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this post.

Have a nice day.

anirkhe

Thanks for the reply but this solution is not works for me and I am facing still same problem after install bitdefender 2012.

rootkit

Do you have the latest version of iTunes?

Thank you.

anirkhe

Yes, I am using iTunes latest version 10.4 and also checked it with iTunes 10.5 (Beta version)

rootkit

I've found your ticket in the system: 201109011008496.

The discussion will continue via email.

Thank you in advance for understanding.

bordercollie824

Hi

I've found your ticket in the system: 201109011008496.

The discussion will continue via email.

Thank you in advance for understanding.

Sorry, I had the same problem. Is there any solution now?

abbie

Hi all for testing purpose can exclude USB plug and play device , so that it will not scan any USB device .

please share the feedback after following above mentioned steps.

rootkit

Hi BorderCollie

Welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hi BorderCollie

Have you upgraded to Bitdefender 2012?

Is so, please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Antivirus module and select the Shield tab.

Please disable Active virus control and reboot your PC. Let me know if you still receive BSOD.

Thank you.

bordercollie824

Hi BorderCollie

Have you upgraded to Bitdefender 2012?

Is so, please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Antivirus module and select the Shield tab.

Please disable Active virus control and reboot your PC. Let me know if you still receive BSOD.

Thank you.

I didn't have this problem when I use Bitdefender 2011. This problem just happened after I upgraded to Bitdefender 2012.

I followed the solution above but still have the same problem. <img class= " />

rootkit

Hello

iTunes 10.6 was released. Please update and let me know if everything is OK now.

http://www.apple.com/itunes/

Take care.

Greeceyuri

You can try forcibly restarting your iPhone. And when the situation still exists, you can use iTunes or TunesKit iOS System Recovery to fix the issue.