No Response

CourtArtanis

Hi,

I have submitted 2 tickets in the past 3 weeks or so....

I have not received a reply for over 2 weeks now.

Ticket IDs:

201109131003912 (13/09/2011) (No reply at all)

201108291002898 (29/08/2011) (Last reply received 02/09/2011)

I was asked to send a bitdefender support tool log and a screenshot to the error, which i have done so on 02/09/2011

Since then - no response from support.

I'll say once more, if i cannot get support i would like a full refund please.

I look forward to a response.

Thanks

Sean NSW

Hi,

I have submitted 2 tickets in the past 3 weeks or so....

I have not received a reply for over 2 weeks now.

Ticket IDs:

201109131003912 (13/09/2011) (No reply at all)

201108291002898 (29/08/2011) (Last reply received 02/09/2011)

I was asked to send a bitdefender support tool log and a screenshot to the error, which i have done so on 02/09/2011

Since then - no response from support.

I'll say once more, if i cannot get support i would like a full refund please.

I look forward to a response.

Thanks

Strange I found BD support times fairly resoanable (2 - 3 day wait max) well, this will "bump" your post up again.

CourtArtanis

Strange I found BD support times fairly resoanable (2 - 3 day wait max) well, this will "bump" your post up again.

Yeah they were reasonable at first, but now nothing

rootkit

Hello

Sorry for the delayed reply.

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a nice day.