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Hi,

For the last 3 days I have been attempting to gain support for antivirus plus 2012.

I have PM'ed DanyDan with a link to the file created by the support tool & just now have created a support request with a link to the BDSP zip file but did not receive a ticket number. (is this normal)

I guess I just need to know if my request has been received by anyone.

Thanks

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unknown

Hello,

I have received the logs you sent via PM and analyzed them. Found the following Norton Symantec driver present in your PC:

133    eeCtrl.sys    91D33000    \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys

What Norton product have you used before installing BitDefender? Do you use BitDefender in what language? What is the exact name of the file you used to install BitDefender on your PC?

Looking forward to your answer!

Col F

The only Norton product would likely have been the free version pre loaded when my laptop was delivered 4/5 years ago & long since uninstalled. (not completely obviously)

Version: English

Not sure on the exact file name. The file I downloaded was bitdefender_antivirus_2012.exe

Thanks.

Col F

I've deleted all references to Symantec & Kaspersky, including registry entries.

I'm also getting the video lag on youtube(Flash) videos mentioned elsewhere.

rootkit

Sorry for the delayed reply.

This situation was solved via Update.

http://forum.bitdefender.com/index.php?sho...st&p=121756

- Flash streaming / browsing websites containing Frash scrips slowdown by AVC;

Thank you.