Windows Defender And Last Scan Error

fberardi

This morning when I opened my computer, 2 things happened:

1. WINDOWS DEFENDER loaded itself and started an update

2. Bitdefender no longer updates the LAST SCAN date on the home menu.

Even though I ran a QUICK and FULL scan, the "Home" screen in Bitdefender does not reflect this!!

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fberardi

This morning when I opened my computer, 2 things happened:

1. WINDOWS DEFENDER loaded itself and started an update

2. Bitdefender no longer updates the LAST SCAN date on the home menu.

Even though I ran a QUICK and FULL scan, the "Home" screen in Bitdefender does not reflect this!!

WEIRD!! Turning off Windows Defender manually and rebooting shows the "last Scan" correctly, However, the scan I did this morning found 28 cookies it removed and THAT does not show on the "Events log"!!

fberardi

UPDATE - Still having this issue after restart. Bitdefender does not update "Last Scan" date, and Windows Action Center reports it wants to load "Windows Defender" for Anti-spyware protection

15.0.31.1282 build with Antivirus engine 7.39183

rootkit

Sorry for the delayed reply.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

rb5614

Hi

Sorry for the delayed reply.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Hi! I'm having the same problem! Here's my log file.

http://www.sendspace.com/file/yzdlwm

Let me know! Thanks!

Russ

rootkit

Hi Russell

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201112281022287

I will send you further instructions via email in about 20 minutes.

Thank you. Happy Holidays!

rb5614

Hi Russell

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201112281022287

I will send you further instructions via email in about 20 minutes.

Thank you. Happy Holidays!

Christian! Thank you for your help. All seems to be well now. Thanks. Have a happy new year!

Russell

rootkit

Welcome back

Since the initial case was resolved, I declare this topic closed.

Take care.

Happy New Year!