Cant Save File On Ms Office, Interrupting With Bd, Help Needed

mascherano16

So i cant save the current that i have opened on Excell

i get this pop-up message

How can this be solved?

Thnx in advance

mascherano16

Anyone?

postblitz

Hello,

Can you please provide more details about your problem?

- the version of MS Office you have installed.

- the location of the saved file

- were you running in a standard or admin user?

- was the file open in any other application,windows or by any other users?

- a short description of the operations used in excel (any macros,functions,synchronization or other features you may have used that affected the file system?)

If the problem reappears regularly could you try and see if turning off On Access Scanning (from Settings -> Antivirus) makes any difference?

If you move the file to another location do you still have issues saving it?

Also, make sure you update MS Office through Windows Updates.

Thank you for your feedback

mascherano16

Hello,

Can you please provide more details about your problem?

- the version of MS Office you have installed.

- the location of the saved file

- were you running in a standard or admin user?

- was the file open in any other application,windows or by any other users?

- a short description of the operations used in excel (any macros,functions,synchronization or other features you may have used that affected the file system?)

If the problem reappears regularly could you try and see if turning off On Access Scanning (from Settings -> Antivirus) makes any difference?

If you move the file to another location do you still have issues saving it?

Also, make sure you update MS Office through Windows Updates.

Thank you for your feedback

MS Office 2010 Professional

My document

Adman user

No, i'm the only user

I dont think this has anything to do with it, same thing happens in a Word doc, which is just text and hasn't got any complicated formulas init

As for the turning off 'On Access Scanning', Then I have NO problems with saving ms office files...But then i have no antivirus active aswell?

So this shouldn't be the solution i guess...

Regards Jon

rootkit

Hi Jon

Please note that a product update was released today. Your build should be 15.0.33.1409(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number.).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=123970

Let me know if the situation is solved. Have a nice day.

mascherano16

Hi Jon

Please note that a product update was released today. Your build should be 15.0.33.1409(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number.).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=123970

Let me know if the situation is solved. Have a nice day.

Hi,

Since I have the DUTCH version of BD I dont think im able to update (yet?)

I saw it was for UK, US & RO only...

When i check for info it says i got version 15.0.27.312

Regards Jon

rootkit

Hi

Thank you for your feedback.

It's true, that update was not released for your that localization kit.

I see that you have Microsoft Office installed in English. Could you please temporary install Bitdefender 2012 in English(US or GB) and test if the issue replicates?

http://forum.bitdefender.com/index.php?act...f=241&id=44

Thank you very much.

mascherano16

Hi

Thank you for your feedback.

It's true, that update was not released for your that localization kit.

I see that you have Microsoft Office installed in English. Could you please temporary install Bitdefender 2012 in English(US or GB) and test if the issue replicates?

http://forum.bitdefender.com/index.php?act...f=241&id=44

Thank you very much.

I can do that, but that would mean that i first need to uninstall my current bd..

Are you guys planning on a Dutch release version of this update?

rootkit

Hi Jon

As I previously mentioned earlier, the Dutch version will be updated soon.

http://forum.bitdefender.com/index.php?sho...st&p=125361

Thank you for your patience.

Have a nice day.

mascherano16

Thnx for the reply

To make things clear i'm not the same guy as JohnK is that i what you where thinking

Lol although it might look like it

Regards

rootkit

Hello

Build 15.0.33.1409 will be released today for your localization(Dutch).

http://forum.bitdefender.com/index.php?sho...st&p=124814

Thank you.