Trojan.heur.ks6 Virus

Greetings: Yesterday I started getting repeated messages about a virus named Gen:Trojan.Heur.KS.6

I did a full system scan twice and rebooted my laptop each time, but I still get the message and none of the scans found anything wrong. I'm not the most computer savy user so any help would be much appreciated. George

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csalgau

Please take a screenshot of the product showing this detection and attach it to this post so we can troubleshoot this. Thank you.

sonocare

Here's the screenshot of the message that comes up.

Here it is again in case I messed up the first time.

Cristi Raducu

Thank you for the info.

Do you happen to have installed Microsoft Security Essentials or any other security program?

sonocare

Thank you for the info.

Do you happen to have installed Microsoft Security Essentials or any other security program?

Yes, I have Microsoft Security Essentials and it gives me a massage too. It says "Security Essentials detected 1 potential threat and suspended it. Click Clean computer to remove this threat."

Cristi Raducu

Multiple antivirus programs running at the same time will give you this conflict; more exactly they see each other as viruses and slow down the system.

To solve this conflict you should remove MSE.

sonocare

Multiple antivirus programs running at the same time will give you this conflict; more exactly they see each other as viruses and slow down the system.

To solve this conflict you should remove MSE.

Ok, thanks, I've just removed MSE and I'll see if it clears the virus message. I'll let you know in a day or so as I don't use it every day....but so far, in the last few minutes, I haven't seen the warning from bitdefender that I was seeing over the past few days. I think it worked!

sonocare

Ok, thanks, I've just removed MSE and I'll see if it clears the virus message. I'll let you know in a day or so as I don't use it every day....but so far, in the last few minutes, I haven't seen the warning from bitdefender that I was seeing over the past few days. I think it worked!

So far so good. 5 days after implementing your suggestion and still no problems. Thanks again!

Cristi Raducu

I am glad to notice that the issue you contacted us about has been solved and please do not hesitate to contact us should you need any further assistance.

Take care !

Case closed.