The utility produces an initialization error, and doesn't work, in what there can be a reason? Thanks.
Please provide more details about the system and if Bitdefender is installed in there and what version.
Hi Rampant
Please do not run our removal tools if you have Bitdefender installed on the same machine.
Thanks.
The problem is shown both on ХР, and on Win 7, Bitdefender isn't installed.
Hi
Those systems are virtual machines?
Thank you.
Problems arise as to the real and the virtual systems.
Do you have another security suite installed on those machines?
No, in systems anti-virus decisions aren't installed.
The broad gull from a temporal folder, specifies in error status code - 5.
And still, me there is a rootkit which infects the system driver, Bitdefender can't cope with this infection, I could give the given sample for the analysis.
Hi Rampant,
Please send a PM with that sample.
Also, try to run this removal tool on that machine:
http://www.malwarecity.com/blog/free-remov...e-now-1106.html
Hi,
The sample is currently detected by our product.
http://www.virustotal.com/file-scan/report...06da-1318872836
If to install Bitdefender on the infected system this rootkit the antivirus can't delete infection from the driver.
That sample is clean.
http://www.virustotal.com/file-scan/report...17f6-1319125298
have you tried to run the TDSS / TDL4 Removal Tool from MalwareCity?
It can't be pure, at it is changed MD5, and tdsskiller in it specifies.
And with TDSS / TDL4 Removal Tool from MalwareCity as I wrote above, at me problems with start.
Hi.
Please run BDsyslog on that machine and send me back the log on PM.
http://www.bitdefender.com/support/How-to-...g-tool-628.html
I am sorry, the last version of the utility works, but she doesn't see this rootkit, the utility from Kaspersky and GMER, specify in infection.
Thank you for the update.
Please run BDsyslog on that machine and send me a PM with the log.
You have the instructions here:
Have a nice day.
At me it is impossible to download BDsyslog if it is possible, the alternative link. Thanks.
The subject can be closed, Bitdefender could cure infection with the given rootkit:
treatment was fulfilled by the scanner on access, the scanner on demand couldn't consult that isn't clear, but the main thing the positive result. All thanks.
Thank you for your feedback.
Closed
