Black Screen

mcj008

Hi, have been running AV2011 for some time without problems, got a mail with the payment of AV2012 and some links to download the new program. I uninstalled AV2011 with the uninstall tool, rebooted and then installed AV2012, installation went fine, rebooted and then a black screen, nothin more then a black screen! I need some help solving this please...

rootkit

Hi

Please tell me can you reboot in Safe Mode?

http://www.bitdefender.com/support/How-to-...e-mode-510.html

Thank you.

mcj008

Hi

Please tell me can you reboot in Safe Mode?

http://www.bitdefender.com/support/How-to-...e-mode-510.html

Thank you.

I actually made this topic in save mode...and uninstalled AV2012, because in windows I don't see anything...I'm on Win 7 premium 64 bit btw.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you!

mcj008

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you!

I installed AV2012 again same issue, I run the tool in save mode and it generates almost 7MB zip file, can I still uplod it (I see a max of 4mb is alowed)

btw I'm typing this in save mode with network, so I can't reproduce this right now, Win7 does not boot normally as you already know.

rootkit

Hi

Upload it here http://www.mediafire.com/ and send me a PM with the download link.

Thank you.

mcj008

Hi

Upload it here http://www.mediafire.com/ and send me a PM with the download link.

Thank you.

ok you have a message

rootkit

Hi

Thank you for the log file.

I've created on your behalf this ticket ID: 201110251015315

using the registration email that you used for our forums.

This discussion will continue via email.

Thank you in advance for understanding. Have a nice day.

CatBurglerV8

OoooH that does seem bad please do all the safe mode ect then repost I'll help if I can.

I have always had good luck with BitDefender except uninstalling a beta twice but other

than that I could be a commercial for BitDefender as Technical Support too has been real good.

You might try BitDefender Tech Support as they are real good and follow up fast.

Wish You the Best

CatBurglerV8

rootkit

Hello

The current discussion will continue over here:

http://forum.bitdefender.com/index.php?showtopic=30231

Thank you in advance for understanding.

Have a nice day.