It states unable to quarantine this virus, spoken to live help who told me to scan in safe mode but this did not work? Any help appreciated. Running Total Security 2010
Hello and welcome or forums.
Do you have a ticket ID created in the system? May I have it please?
Thank you.
Hi, i have no ticket id, dont know what that is sorry
Hi
In the current situation, you need to uninstall Oracle Java and upgrade to the latest version.
Please follow the steps from below:
1. Disable the REAL-TIME PROTECTION on Bitdefender 2010.
[how to DISABLE THE REAL-TIME PROTECTION on Bitdefender 2010]
In order to disable the real-time protection please open Bitdefender, click the "Settings" button in the upper right side of the interface, Switch UI to "Advanced Mode", Click "OK"; Go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.
2. Clear Java cache:
http://www.java.com/en/download/help/plugin_cache.xml
3. Uninstall Java:
http://www.java.com/en/download/uninstall.jsp
4. Reboot.
5. Install the latest version of Java:
http://www.java.com/en/download/manual.jsp
6. Activate the REAL-TIME PROTECTION on Bitdefender 2010
As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.
http://forum.bitdefender.com/index.php?act...f=226&id=42
Many thanks, all sorted
Hello
Thank you for your post.
I declare this topic resolved.
Have a great weekend.
