lukyshining google redirect

Hi,

I met same google went to other unexpected website problem.

I used your recommend Bitdefender to creat a log, but it is too large, 9M. I could not attach it. Could you send me your email and help me out?

Thanks!

Ting

lukyshining@gmail.com

Recently the google redirects are caused due to an infected Add-on/Extension in Firefox called: XUL Cache.

You should remove it immediately no matter if Firefox is your default browser or not.

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Comments

rootkit

Hi and welcome to our forums.

Please tell me, which version of Bitdefender are you currently using?

Thank you.

lukyshining

It is 0.2.0.448.

I downloaded from your former forum link.

Thanks!

Hi,

I met same google went to other unexpected website problem.

I used your recommend Bitdefender to creat a log, but it is too large, 9M. I could not attach it. Could you send me your email and help me out?

Thanks!

Ting

lukyshining@gmail.com

rootkit

Hello

I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine.

Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there.

Post it here. Thank you.

lukyshining

Description

File description Bitdefender System Log

Type Application

File version 0.2.0.448

Product name Bitdefender System Log

Product version 0.2.0.448

Size 3.22 MB

Original filename bdsyslog. exe

That's what I got from the detail. Is that what you want? I downloaded it from one of your reply from former issues.

I don't know why this time I got a small log, 134k, but I am not permitted to upload this tye of file.

Ting

Hello

I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine.

Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there.

Post it here. Thank you.

lukyshining

Could you tell me a email address, I can upload from emal.

Ting

Hello

I am not talking about the extension from the browser, I am talking about the desktop product installed on your machine.

Select Bitdefender tray icon-near the clock-right click on it and choose About. It should be a number there.

Post it here. Thank you.

nikki605

Could you tell me a email address, I can upload from emal.

Ting

Upload the file to SendSpace.com as described in this post and send the download link in a PM to Chris.

Regards,

lukyshining

I did it. Thanks!

Upload the file to SendSpace.com as described in this post and send the download link in a PM to Chris.

Regards,

nikki605

I did it. Thanks!

You're welcome. Please be patient and give Chris some time to read your PM & investigate the uploaded file.

Regards,

lukyshining

Hi Cristi,

I sent my log to the link.

http://www.sendspace.com/file/vvy68d

It is always not in the sent box, so I am not sure whether you received it or not.

Thanks!

Ting

lukyshining@gmail.com

Description

File description Bitdefender System Log

Type Application

File version 0.2.0.448

Product name Bitdefender System Log

Product version 0.2.0.448

Copyright © Bitdefender S.R.L

Size 3.22 MB

Original filename bdsyslog. exe

That's what I got from the detail. Is that what you want? I downloaded it from one of your reply from former issues.

I don't know why this time I got a small log, 134k, but I am not permitted to upload this tye of file.

Ting

rootkit

Hello

I've search my PM for your message. It's not there.

I have sent that file to our lab. Thank you.

lukyshining

Hi Chris,

Do you have any idea how to solve the problem now? I am afraid I have to reset my system. My firewall seems not to be turned on.

Best,

Ting

Hello

I've search my PM for your message. It's not there.

I have sent that file to our lab. Thank you.

rootkit

Welcome back.

Please remove all the extensions from your browsers and reboot your machine.

After that repair Bitdefender using these instructions:

http://forum.bitdefender.com/index.php?showtopic=31145

Thank you.

lukyshining

I have restored my system for some other virus, finally.

Thank you all the same!

Ting

Welcome back.

Please remove all the extensions from your browsers and reboot your machine.

After that repair Bitdefender using these instructions:

http://forum.bitdefender.com/index.php?showtopic=31145

Thank you.

rootkit

Hi Ting

Thank you for your feedback.

Should you require any assistance, don't hesitate.

Have a nice day.