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Hi
Welcome to our forums.
Which version of Bitdefender do you have installed on your system?
Thank you.
Hi Welcome to our forums. Which version of Bitdefender do you have installed on your system? Thank you.
Bit defender 2010
In order to be able to assist you please run a Deep System Scan task with Bitdefender and send us the resulting scan report.
[how to GENERATE A DEEP SYSTEM SCAN LOG]
- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module: open Bitdefender and click the "Settings" button in the upper right side of the interface; Switch UI to "Novice Mode"; Click "OK"; Choose the "Update Now" task;
- After the update process completes successfully you can proceed to running the scan task: select the "Scan Now" task;
- When the scan ends, click the "View Log" button at the bottom right of the scan window; A browser window will open displaying the scan report; Save this file on a location of your choice and then attach it in your next reply here.
NOTE! If you already ran a scan task you can send us your latest report instead.
[how to RETRIEVE THE LATEST DEEP SYSTEM SCAN LOG]
- Open Bitdefender and click the "View Logs" link on the lower right; Click the "Antivirus" tab on the left;
- In the "On-demand tasks" list (the one on the bottom) look for the latest (closest to the top) entry that reads "Deep System Scan" under the "Task Name" column and "Scan Finished" under the "Action name"; Double-click this entry and click the "View Scan Log" button at the bottom of the window that just popped up; A browser window will open displaying the scan report; Save this file on a location of your choice and then attach it in your next reply here.
We recommend using the new Bitdefender QUICKSCAN for an extra layer of protection;
[how to USE THE BITDEFENDER QUICKSCAN]
Bitdefender QuickScan is an online scanning tool that uses a new technology to combine intelligent local scanning and in-the-cloud scanning which detects e-threats in memory quickly.
- Using your favorite web browser visit: http://quickscan.bitdefender.com/ and install the required ActiveX/Plugin when prompted;
NOTE! A detailed installation and compatibility guide can always be found at:
http://forum.malwarecity.com/index.php?showtopic=23
- click on "Start" and read the END USER SOFTWARE LICENSE AGREEMENT carefully; Select the "Accept" button to use the QuickScan tool or "Exit" if you do not agree with the terms and conditions;
- Allow the scanning process a few moments to complete;
- When the scan is over click on "Report" in order to open the log in the default text editor; Save the log to a location of your choice (e.g. Desktop) and attach it in your next reply here.
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