Where's My Antivirus Scan Log?

imprezagtr

Hi, I've just downloaded the BitDefender Internet Security 2012 trial version, and I used it to scan my PC for viruses. It's better than my current antivirus and was able to detect some viruses. However, after the scan, I tried to view the log by pressing the "view log" option, but nothing showed up. So I went to the "Events" in the home screen and tried to look for it, but nothing shows up either, it was all blank under "Antiivirus" section...

so where's my log? how do I know which files were infected? is there a way I can manually retrieve it in the folder?

rootkit

Hi and welcome to out forums

[how to MANUALLY RETRIEVE THE LATEST FULL SYSTEM SCAN LOG in Bitdefender 2012]

To retrieve an existing scan log you simply need to run the Support tool file from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

Attach this file as a reply to this topic and I will analyze it for you.

Thank you.

imprezagtr

Hi and welcome to out forums

[how to MANUALLY RETRIEVE THE LATEST FULL SYSTEM SCAN LOG in Bitdefender 2012]

To retrieve an existing scan log you simply need to run the Support tool file from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

Attach this file as a reply to this topic and I will analyze it for you.

Thank you.

Hi Christian,

it seems that after I registered my trial copy with my paid license, the scan log became visible in "events". is this a limitation on the trial version? it seems that way..

rootkit

Hello

There is no difference between the trial version or the paid version.

You can send me that report so I can analyze it for you.

Thank you.

imprezagtr

Hello

There is no difference between the trial version or the paid version.

You can send me that report so I can analyze it for you.

Thank you.

Hi Christian,

for some reason, the forum doesn't allow me to upload. this is message it says

"Upload failed. You are not permitted to upload this type of file"

Can I use another method to upload?

rootkit

Hello

Upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.