Bitdefender Can't Delete A Trojan Virus

djtrock

I constantly get the no action possible for a trojan.generic virus. Usually when i run a can and it deletes viruses, my computer doesn't start regularly. I have to do a system restore every time but it never solves the problem. I still have a few viruses i can't get rid of. Here is the log file. Please email with any solutions.BitDefender Log File

Product: BitDefender Internet Security 2010

Version: BitDefender Antivirus Scanner

Scanning task: Auto-logon Scan

Log date: 12/19/2011 9:17:25 AM

Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\startup_scan\1324304245_1_02.xml

Scan paths:

Path 0000: C:\WINDOWS\SYSTEM32\CTFMON.EXE

Path 0001: C:\PROGRAM FILES\DELL\PRINTER SOFTWARE\ERRORAPP\DKAB1ERR.EXE

Path 0002: C:\WINDOWS\SYSTEM32\RUNDLL32.EXE C:\PROGRAMDATA\DISPLAYONLINEUPDATE.DLL,DLLREGISTERSERVER

Path 0003: C:\WINDOWS\SYSTEM32\TASKENG.EXE

Path 0004: C:\WINDOWS\SYSTEM32\TASKHOST.EXE

Path 0005: C:\WINDOWS\SYSTEM32\USERINIT.EXE

Path 0006: C:\PROGRAM FILES\BITDEFENDER\BITDEFENDER 2010\BDAGENT.EXE

Path 0007: C:\WINDOWS\SYSTEM32\DWM.EXE

Path 0008: C:\WINDOWS\EXPLORER.EXE

Scan Level:

Scan for viruses: Yes

Scan for adware: Yes

Scan for spyware: Yes

Scan for applications: Yes

Scan for dialers: Yes

Scan for rootkits: No

Scan for keyloggers: Yes

Virus Scanning Options:

Scan registry keys: No

Scan cookies: No

Scan boot sectors: Yes

Scan memory processes: Yes

Scan archives: Yes

Scan runtime packers: Yes

Scan e-mails: No

Scan all files: Yes

Heuristic Scan: Yes

Scanned extensions: not configured

Excluded extensions: not configured

Target Processing:

Default first action for infected objects: Disinfect

Default second action for infected objects: None

Default first action for suspect objects : None

Default second action for suspicious objects: None

Default action for hidden objects: None

Default first action for encrypted infected objects: Disinfect

Default second action for encrypted infected objects: None

Default first action for encrypted suspicious objects: None

Default second action for encrypted suspicious objects: None

Default action for password-protected objects: Log only

Scan Engines Summary

Virus signatures: 7873859

Archive plugins: 49

E-mail plugins: 7

Scan plugins: 15

System plugins: 5

Unpack plugins: 9

Basic

Scanned items: 4799

Infected items: 2

Suspect items: 0 (no suspected items have been detected)

Hidden items: 0 (the scan options do not include scanning for rootkits)

Resolved items: 0 (infected or suspect items have been found and were ignored or could not be fixed)

Unresolved items: 2

Advanced

Scan time: 00:08:56

Files per second: 8

Skipped items: 414

Password-protected items: 0

Over-compressed items: 0

Individual viruses found: 1

Scanned folders: 0

Scanned boot sectors: 4

Scanned archives: 2

Input-output errors: 0

Scanned processes: 79

Infected processes: 2

Scanned registry keys: 0

Infected registry keys: 0

Scanned cookies: 0

Infected cookies: 0

Remaining issues:Object Path Threat Name Final Status

<System>=>c:\windows\syswow64\mswsock.dll *32 [1936] (memory dump) Trojan.Generic.6936374 Disinfect failed (object was not found)

<System>=>c:\windows\syswow64\mswsock.dll *32 [1936] (full dump) Trojan.Generic.6936374 Disinfect failed (object was not found)

rootkit

Hi

In order to be able to assist you please run a Deep System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A DEEP SYSTEM SCAN LOG]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module: open Bitdefender and click the "Settings" button in the upper right side of the interface; Switch UI to "Novice Mode"; Click "OK"; Choose the "Update Now" task;

- After the update process completes successfully you can proceed to running the scan task: select the "Scan Now" task;

- When the scan ends, click the "View Log" button at the bottom right of the scan window; A browser window will open displaying the scan report; Save this file on a location of your choice and then attach it in your next reply here.

NOTE! If you already ran a scan task you can send us your latest report instead.

[how to RETRIEVE THE LATEST DEEP SYSTEM SCAN LOG]

- Open Bitdefender and click the "View Logs" link on the lower right; Click the "Antivirus" tab on the left;

- In the "On-demand tasks" list (the one on the bottom) look for the latest (closest to the top) entry that reads "Deep System Scan" under the "Task Name" column and "Scan Finished" under the "Action name"; Double-click this entry and click the "View Scan Log" button at the bottom of the window that just popped up; A browser window will open displaying the scan report; Save this file on a location of your choice and then attach it in your next reply here.

We recommend using the new Bitdefender QUICKSCAN for an extra layer of protection;

[how to USE THE BITDEFENDER QUICKSCAN]

Bitdefender QuickScan is an online scanning tool that uses a new technology to combine intelligent local scanning and in-the-cloud scanning which detects e-threats in memory quickly.

- Using your favorite web browser visit: http://quickscan.bitdefender.com/ and install the required ActiveX/Plugin when prompted;

NOTE! A detailed installation and compatibility guide can always be found at:

http://forum.malwarecity.com/index.php?showtopic=23

- click on "Start" and read the END USER SOFTWARE LICENSE AGREEMENT carefully; Select the "Accept" button to use the QuickScan tool or "Exit" if you do not agree with the terms and conditions;

- Allow the scanning process a few moments to complete;

- When the scan is over click on "Report" in order to open the log in the default text editor; Save the log to a location of your choice (e.g. Desktop) and attach it in your next reply here.

Thank you.