On Access Scanning

Hi i have just installed Bitdefender total security on my desktop ane all was well but when i installed it on my laptop and i look at the main window there ie a critical issue to fix, but no matter what i do i am unable to fis the issue (On Access Scanning is disabled) when i look at the virus settings i see the custom setting is ticked and i am unable to remove this tick so i carnt see the virus settings to normal.

I have removed bitdefender and then used the clean up tool and reinstalled but i get the same message.

I am running windows 7 64 bit edition the same as my desktop so it carnt be that.

Anybody got any help please

Regards to you all

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Edward49

Sorry after posting this problem i see there is a post asking the same questio. I did a search on this topic and had no results.

Sorry to double post

marinho

Sorry after posting this problem i see there is a post asking the same questio. I did a search on this topic and had no results.

Sorry to double post

Hey, so did your problem get fixed? I have the same problem but I haven't found a solution to it.

Edward49

Hi MarioL yes the problem is now fixed i think, all i did was to update the the program via the update tab, the probelm was still there then bitdefender ask for a reboot that was last night and then this morning the problem has gone.

Im just hoping it does not come bacm.

Regards

rootkit

Hello guys

I have analyzed those logs and I have a final conclusion: you have .upd files in the installation folder. In the current situation, those files are in pending and they will replace some Bitdefender files with newer versions.

This can only be done during startup(when Windows is loading).

We are currently investigating this.

I can provide you a workaround for the current situation: just restart your machine a few times and the issue should be solved.

Thank you.

rootkit

Hello

A patch was delivered via Automatic Updates. This will solve the current situation after the first restart.

Thank you very much for your time and Happy Holidays!

atook

win 7 64 bit

on access scanning is disabled!!!!

first tried to update and restart.

nothing changed!

then

tried to reinstall using repair, update and restart.

still the same problem stays.

pls help!

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you. Merry Christmas!

jorsuss

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you. Merry Christmas!

I am having the same issue. I am unable to enable the on-access scanning. I ran the update but it keeps telling me to restart the computer to finish. I restart and the issue remains. I keep doing the update and restart but not getting anywhere.

Windows 7 Home Premium. BitDefender Total Security

rootkit

Hello

Welcome to our forums.

Please follow the steps described here

http://forum.bitdefender.com/index.php?showtopic=29927

and send me a log via PM.

Thank you. Take care.

jorsuss

Hello

Welcome to our forums.

Please follow the steps described here

http://forum.bitdefender.com/index.php?showtopic=29927

and send me a log via PM.

Thank you. Take care.

I tried the tool a few times and the first couple times it did not finish. This morning I tried to run it and it keeps crashing.

rootkit

Hello

Could you please run it in Safe Mode?

Thank you.

GreenLiquid

I've had a similar problem to the above: on-access scanning is disabled and the problem has survived several update/reboots. I ran the support tool and PM'd the support tool log to you.

Thanks in advance for your assistance!

rootkit

Welcome to our forums.

I have looked over the logs and you don't have the latest build available on our servers.

In the current situation, please repair the product and manually update it after the reboot.

[How To Repair Bitdefender 2012]

http://forum.bitdefender.com/index.php?showtopic=31145

Thank you. Happy New Year!

jfl990

I am having the same problem as well. On Access Scanning is disabled. I have rebooted numerous times and still the same. I have tried to do the "repair", but nothing happens when I click it. I am on Win7 x64 as well.

If I go to add/remove programs, I only get an option to uninstall BitDefender. If I try, nothing happens. If I try to run set up again, it says it needs to uninstall the current version, I click OK, but nothing happens.

Looking for help.

Thanks!

GreenLiquid

I repaired and restarted, then updated and restarted a couple of times, but the issue still isn't fixed. I went ahead and created another Support Tool log and sent it by PM.

Thanks again!

rootkit

Hello

This issue has been solved via Automatic Updates. A patch is delivered after the build update( http://forum.bitdefender.com/index.php?sho...st&p=131129 ). Make sure that you have the latest build installed.

Thank you.

solid

The issue has not been solved unfortunately. I have updated and updated and updated the bitdefender internet security 2012 that I have to no avail. I have even done a repair and updated and restarted several times. I have also uninstalled and installed and then updated and restarted. I have read nearly every post on the issue.

My computer is not protected. The on-access scan has an issue. My guess is that you rebuild the system or release a downloadable patch specifically for this problem cos right now, I'm frustrated out of options.

My build is 15.0.35.1486.

My laptop is a windows 7 running on a x64 machine. I'm guessing that might be the common denominator in all the issues listed.

Please help

Solid.

rootkit

Hi solid

Welcome to our forums.

In your case, the issue could be generated by the fact that you don't have Service Pack 1 installed on the machine.

Please check the system requirements here:

http://www.bitdefender.com/solutions/total...%20Requirements

Install Service Pack 1, reboot, repair again the product and let me know if that issue is still reproducing.

http://windows.microsoft.com/installwindows7sp1

http://forum.bitdefender.com/index.php?showtopic=31145

Take care.

epco@globalnet.co.uk

Good morning Christian,

This issue is also not fixed for me either - in this case I am running XP Professional with SP 3 so seem to meet all the required system requirements. Like Solid's post on 15th, I have also tried all the suggested ways to remove this problem.

Regards

Hi solid

Welcome to our forums.

In your case, the issue could be generated by the fact that you don't have Service Pack 1 installed on the machine.

Please check the system requirements here:

http://www.bitdefender.com/solutions/total...%20Requirements

Install Service Pack 1, reboot, repair again the product and let me know if that issue is still reproducing.

http://windows.microsoft.com/installwindows7sp1

http://forum.bitdefender.com/index.php?showtopic=31145

Take care.

rootkit

Hi Nick

Please follow the steps described here and send me th e generated logs.

http://forum.bitdefender.com/index.php?sho...st&p=131937

Thank you.

rootkit

Hello everyone

I have a temporary solution for this issue.

Please follow the steps from below:

1. Restart in Safe Mode with Networking.

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

2. Download and save this patch on your desktop.

http://www.bitdefender.com/files/Knowledge.../patch_0036.exe

3. Run it (for Windows Vista/7, right click on it and choose Run as administrator).

4. Wait for the process to finish.

5. Restart in Normal Mode.

Let me know if you still receive that warning message in the main interface.

Thank you.

epco@globalnet.co.uk

Thanks Christian,

That seems to clear this one!

Two things:

After running the patch I needed a couple of restarts before it worked.

There was a file (desktop.ini) left in folder

C:\Documents and Settings\All Users\Start Menu\Programs\Startup

with contents:

[.ShellClassInfo]

LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

which of course opened in Notepad on subsequent start ups - is that left over from the patch run in safe mode? I just removed it from the Startup folder and all was OK.

Regards,

Nick

rootkit

Hello

Thank you for your feedback.

For Windows XP, please use the Fixit solution from this KB article:

http://support.microsoft.com/kb/330132

For Vista/7 use the manual steps from the same link.

Thank you.