backdoor. generic. 699532 [jblack]

Hey Christian,

i am having the same problem. i tried to run in safe mode and it did not find any viruses, though when i boot up regularly, it finds a backdoor. generic. 699532

this is not allowing me to get on the internet even though i am connected to a network. i stopped being able to get on the net about two days ago.

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rootkit

Welcome to our forums.

Cand you please tell me wich version of Bitdefender are you currently using?

I need to know this so I can post here some steps fro you to follow.

Thank you.

jblack

TOTAL SECURITY 2012.

IF I TRY TO RUN IN SAFE MODE, IT DOESN'T HELP AND WONT GET RID OF THE VIRUSES. THERE ARE MULTIPLE ONES. I HAVE ALSO SCANNNED MY COMPUTER (FROM A THUMB DRIVE) WITH MALWARE BITES, KASPERSKY VIRUS REMOVAL TOOL AND SUPERANTI SPYWARE. ALL OF THEM SAID THEY REMOVED STUFF, HOWEVER MY COMPUTER STILL WILL NOT GET ON THE INTERNET.

jblack

CHRISTIAN,

I SHOULD ALSO TELL YOU THAT SINCE I HAVE RAN ALL THE OTHER VIRUS, ADWARE AND MALWARE REMOVAL TOOLS, BIT DEFENDER DOES NOT "SEE" ANY VIRUSES....HOWEVER, MY INTERNET STILL DOES NOT WORK, EVEN THOUGH I AM CONNECTED TO A NETWORK AND ALL THE OTHER NETWORK COMPUTERS CAN GET ON THE NET. ALSO, I CANNOT DO A SYSTEM RESTORE AND I CANNOT TURN ON OR CHANGE ANY OF THE WINDOWS FIREWALL OR SECURITY SETTINGS. SEEMS I STILL HAVE A VIRUS...

PLEASE, PLEASE, PLEASE HELP ME OUT.

JIMY

rootkit

Hello

Please enter in Rescue Mode and remove that malware.

http://forum.bitdefender.com/index.php?showtopic=31833

After that let me know if your connection is working. Thank you.