Full System Scan Freezes At Approx 80%
Installed Bitdefender Total Security 2012 at Xmas, Windows 7 Prof 32bit on Dell Latitude I3 2.6ghz 4gb memory and lots of HD space.
First full scan went well, took approx 2 hours. Second and third (today) get as far as 75-80% in 2.5 hours and stop, although clock keeps going and I can pause and resume.
Fortunately nothing found in scan so far, can you give advice on what to do?
I've chosen Bitdefender in place of Spyware Doctor used for last 4 years as Bitdefender seemed better overall, certainly there are far more signature updates which is encouraging, but disappointed with this full scan problem.
Comments
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Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.
There is no obvious address to send file to via the online file hosting servers mentioned in your instructions, so just now I cannot send you the 8.34mb logfile
anorakeric0 -
There is no obvious address to send file to via the online file hosting servers mentioned in your instructions, so just now I cannot send you the 8.34mb logfile
anorakeric
Hi again
I had an opportunity to leave the full system scan running without interruption yesterday and it finished after 6 hours 4 minutes having scanned 4.5 million items. Bit of a shame as first one less that 2 hours.
Seems that when it gets to a large directory and/or one with a large number of items that it stops to analyse (I think) so gives the impression that the product has stopped altogether - your support tool was the same!0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0
