Trojan 6936374, 699532

I just can't get rid of these viruses

I used the rescue CD but it won't delete the files (ie desktop.ini) and corrupt files in Windows\assembly\temp\U. BD reports files are system files and can't delete them or disinfect them?

How can I get rid of them?

Thanks

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rootkit

Hi Ed

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to

running the scan task.

In the same window go to Antivirus and press the Scan now button =>Full system scan.

- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be

downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

. Send me that file via PM.

Thank you.

enelson1000

Hi Ed

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to

running the scan task.

In the same window go to Antivirus and press the Scan now button =>Full system scan.

- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be

downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

. Send me that file via PM.

Thank you.

Sent PM this morning.

Thanks

rootkit

Hello

The PM was empty.

Please resend the log.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

I have sent the file to our labs. I will get back to you with a possible solution soon.

Thank you.

enelson1000

Hi

I have sent the file to our labs. I will get back to you with a possible solution soon.

Thank you.

Do you think a solution is coming soon or should I just reformat the drive and start from scratch?

Thanks

rootkit

Hello

We will release a removal tool for this type of malware really soon.

You cold also try to scan the machine in Rescue Mode:

http://forum.bitdefender.com/index.php?showtopic=31833

Thank you.

enelson1000

Hello

We will release a removal tool for this type of malware really soon.

You cold also try to scan the machine in Rescue Mode:

http://forum.bitdefender.com/index.php?showtopic=31833

Thank you.

Thanks for update but I did try Rescue Mode (1st post) and did not help.

Hopefully you will release new software today. I can't use the PC because it corrupts files when I try to save them.

Thanks

rootkit

Hello

We are hoping the update will be delivered ASAP.

Take care.

enelson1000

Hello

We are hoping the update will be delivered ASAP.

Take care.

Christian

Will you post when the new software is available?

Thanks

rootkit

Hi Ed

Yes, I will do that. I will make a sticky topic on this area and I will let you know when it is released.

Thank you very much.